Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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It has been only 2 weeks since I paid for the Policy in full for 5 years and I want to cancel it now. The policy document that they sent me after I paid in full was a surprise to me. There is huge difference and discrepancy between what the sales representative said and what the policy document reads. The sections 8 (ii) and 8 (iii) in the policy document gives Select Home Warranty company the exclusive right to pay cash settlement not to exceed the "depreciated value" of the component/appliance being replaced when they determine it is not cost effective to repair. These wordings in the policy document gives credence to the reviews posted by many customers of Select Home. I will seek... Read More
This is my first time with a warranty company so I really cannot say too much. The sales person was very helpful and was able to take advantage of the labor day sale.
First time using this service. Fred called and made it sound very easy to use. Signing up quick. I received the agreement in minutes.
My old plan was cancelling and I wanted to try Select because it was cheaper than my previous company. I spoke with a representative name Abraham and before I could finish getting my quote done, he was emailing and calling me to see if I had questions. The phone call was a high pressure type of conversation where it seemed he was trying to sell me something unrealistic and wasn't apart of the normal plan, and I felt uncomfortable and told him so. He apologized and said he wasn't trying to make it feel like a high pressure tactic, but I still felt so, and even though I bought the warranty, I think I'm just going to cancel it and go back to my old warranty, which is higher because at least I... Read More
As my previous home warranty was ending I decided to give Select Home Warranty a try, I signed up on a discount plan where I was able to break my payment into two payments of $200 with my contract slated to begin on September 23. On September 1 my A/C went out and I decided to submit a claim online with SHW to see if we could work something out and they send a contractor. I followed that claim up on September 2 with a phone call discussing the matter and asked that if I made my 2nd payment early could that put my account in the 'Active' status and submit the claim. The representative told me they could push the claim through and then transferred me to billing to make the second payment.... Read More
My wife and the house help clogged the sink on my son's birthday party. After the party, we called SHW to submit a claim and was assisted by Angela. She said that the claim will be handled accordingly. She scheduled a repair visit the next day and the tech that came in named Alex was able to unclog the sink and cleaned it within an hour. That was a pretty fast approach to a claim and I liked it. My wife even suggested the subject for this review as we were happy with Angela and Alex's service. Thanks Select for giving us the chance t be assisted by your talented people.
I am a customer for half a year already and Select has saved me and my family a nice amount of money and gave us the assurance that our appliances are protected. Me being their customer for a yr and a half had few claims that were resolved real - time. I can even remember when I first submitted a claim about my dishwasher, I thought that they will just send someone to fix it, what happened was, even if I am just new with them, they approved the tech claim that the washer needs a replacement.. That indeed is a huge savings for me. Thank you Select!
All I can say is RUN!!!! The sales guys will tell you anything you want to hear to make there home warranty program seem like it’s just the thing you need. READ THE FINE PRINT AND THE TERMS AND CONDITIONS on there website. I truly almost feel like I could cry after dealing with them for the past 3 days. Here a summary of what happened. After reviewing there policy for two days I decided I didn’t like it and wanted to cancel, because everything they promised over the phone was not in the policy they sent me. Ron said “ we have what we talked about over the phone in our system and so nothing to worry about when you have a problem”. Yeah right; One lie after another as one would promise one... Read More
Select Home Warranty plans' price is less expensive than that of the others and the coverage is awesome. But what really made me signed up with them is the fact that they are superb in terms of customer care / customer service. Before I signed up, I guess I did call them twice or thrice to inquire, ask questions and clear things as to what will I really get from them that I won't get with the others. What caught my attention on those call, the representatives didn't talk negatively of the other companies, they gave and stress the positive things Select can offer its customers. Great training indeed. Looking forward to talking to other smart and professional reps.
Worst company I have ever did business with they never told me my items would be depreciated when I turned in a claim they want me to except a very small fraction of replacement cost I have asked to speak to the person in Authority multiple times and never got I called back or email 11 days into my this process they told me I had to buy the item and send them my receipt before they would send me the tiny check I asked for a list have items that they depreciate and what qualifies them to be depreciated they said there was none and they could not give me any information on that A sales person called me to renew my contract with them and I asked them three times if this company... Read More
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