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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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B
Beatriz P
6/21/2018
I had an issue with my garage door opener and it won’t open my garage door so my car was stuck inside and I can’t get it out so I missed a meeting with my boss which is important for them and the company. I called Select so they can fix it as soon as possible which they did the other day. As soon as I got back at work my boss gave me a bonus so I won’t be absent anymore. I know it's too good to be true but I experienced it firsthand.

I
Ivory L
6/21/2018
We had a terrible leak from our upstairs bathroom. Select Home Warranty was quick in sending a plumber. The guy was thorough and I was pleased with how he fixed my concern. Thank you for your quick response Select Home Warranty. If you had not dispatch that repairman so soon, who knows how much more do I have to pay for the damages that the leak from bathroom would cost me. Thank you SHW for a prompt service.

G
Garry B
6/20/2018
I have a property that I am putting in for rent and decided to purchase Select Home Warranty plan like what I am currently using with my home. I do not think I could find a better home warranty than Select. I have never had any headache with them and all my claims were properly handled. All the repairmen that they dispatch for my claims were all knowledgeable, professional and efficient. I don’t think I would be able to find a better home warranty than SHW.

J
James T
6/20/2018
I am happy with the services they provided for me. This winter I had an issue with my AC and they had it fix the next day i filed the claim which is really convenient and the repair guys are also nice and easy to understand. This warranty only asked for $45 for the fee which i am happy to pay because they paid for the repair for the whole thing. I am happy with their services.

T
Theron D
6/19/2018
Belinda was very helpful with getting my policy done. She helped me understand the plans they had to offer and how the warranty works. Thanks again Belinda for your help!!!!

O
Orlando W
6/19/2018
On the coldest day of the year, my furnace stopped producing heat. I called up Select Home Warranty of my emergency. They courteously and honestly informed me it will take 24-72 hours to get a contractor out because of the weather. But they were able to send a contractor to my home after 16 hours. The contractor was able to fix within 48 minutes and I am so pleased with their effort. Thank you , Thank you. You saved me.

J
Jessica L
6/19/2018
I have been using Select Home Warranty for several years now and my experience is exceptional. My air condition system broke Friday afternoon. I was worried that  I may need to wait until weekend is over. To my surprised when I called Select Home the representative did it extraordinarily and they were able to send out a technician on a Saturday morning. Now, whenever I call them I get the same service quality all the time. Great company!

B
Bryon D
6/18/2018
Select Home Warranty seems to be a good value for the money compared to other home warranty companies I've dealt with in the past.

L
Lindsay
6/18/2018
Abraham was very helpful and answered all my questions. I feel like I’m getting the best deal.

J
Jimmy D
6/18/2018
Issac the customer rep was very helpful, resourceful, was able to explain the full benefits including savings. He really did a great job. I was stating I would do through the site and he offered his assistance right away.

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