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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
jfmccollough
6/14/2021
I was so pleased to be able to actually speak to a real person, Ben, who answered all my questions and enrolled us immediately, and informed me of a special discount as well. All in all it was very easy and reasonable, thank you!

L
Lynette B
6/14/2021
PETER GRIFFIN WAS VERY INFORMATIVE, PROFESSIONAL AND PROMPT. HE LET ME EXPLAIN WHAT AND WHY I WANTED A PARTICULAR COVERAGE AND GAVE ME EXACTLY WHAT I NEEDED. HE IS DEFINATELY AN ASSET TO YOUR ORGANIZATION.

Maura T
6/14/2021
Phone call was quick, easy and the gentleman William was very helpful and thorough. Picking a home warranty is nerve wracking but the call and reviewing everything covered helps put me at ease

aamir.ashraf1
6/14/2021
Easy and simple, Helpful, courteous and professional staff members. Chase was patient and through expressing the services

A
Anthony M
6/14/2021
They have been very welcoming and have good reviews from what I have found.

Darlene J
6/12/2021
SCAM!!!! They try to deny all your claims. they do not have technicians to come work on your items and no matter what you call in about they say that will be submitted and you will get an email in 24-48 hours. I have had it over a year. first thing they did was charge me for my second ac unit. then when i called in a claim they tried to tell me i didnt have coverage. i proved i did but it needed to be summitted to the business office and they would let me know in 24-48 hours luckily it was dec and i didn't have to have ac. i called them and we went back and forth for 1 month before they could find a contractor to do their warranty work. the next time i had a claim and... Read More

nitrotoyshobbies
6/7/2021
Select Home Warranty is nothing but a scam. The reviews you see can't be any actual customer because it would be impossible to truthfully say anything good about this company. I purchased the Platinum plan plus added my inground swimming pool. 7 months into my Warranty my pool pump started making a grinding sound so I called them immediately. Sounded good until they lied about saying the contractor they use is too busy so for me to find a certified pool company to come out and get a estimate to repair. I called 3 companies and finally got one to come out and said I needed to turn my pump off since it could possibly lock up and cause a fire. He gave me a estimate to replace my pool pump... Read More

nitrotoyshobbies
6/7/2021
Select Home Warranty is nothing but a scam. The reviews you see can't be any actual customer because it would be impossible to truthfully say anything good about this company. I purchased the Platinum plan plus added my inground swimming pool. 7 months into my Warranty my pool pump started making a grinding sound so I called them immediately. Sounded good until they lied about saying the contractor they use is too busy so for me to find a certified pool company to come out and get a estimate to repair. I called 3 companies and finally got one to come out and said I needed to turn my pump off since it could possibly lock up and cause a fire. He gave me a estimate to replace my pool pump... Read More

skatermom1123
6/4/2021
If I can give no star, I will. The warranty is Fraud. I paid 2 years and only one claim on washer repair, not only they refuse to pay the repair, they offered $125 only for replacement, just a joke. When they sell you policy, they never say they will count in age of appliances, and even it can be repaired, they can choose not to pay, and they value they come up is based on the machine was manufactured in Mexico, not US, so the value is very low... plus they request me to find a outside tech, because they are too busy and cant find anyone, and they will reimburse the cost, after that, they said because this is not their approved tech, so they are not paying it. Please avoid doing business... Read More

Yuliya K
6/1/2021
This company is dishonest and they misrepresent their services, making misleading statements of what is covered. I opened BBB complaint, manager contacted me yet nothing is done or improved; 3rd claim is being denied: example if plumbing is covered how faucet is not part of it. If dryer/washer for clothes is covered, how claim is denied. I think I should have read polices before buying and not trust words. Everything what is stated before is not correct, just simply misleading. After trying to cancel after 5 months they won't even return half of my money. Just poor and sad experience and nothing will change in remaining month. I read reviews online. I think it is not possible to post so... Read More

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