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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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S
Sandy S
8/22/2016
I'm waiting for weeks to get my dryer fixed. Thank goodness it wasn't the fridge or the stove needing repair.

L
linda h
8/21/2016
Absolutely the worse home warranty policy I have ever had. Every time I file a claim, there is some reason all or part will not be covered. Better have an attorney review contract before you sign.

J
Joe E
8/19/2016
As customer service goes I cannot express how awful this company is! I asked for a supervisor, evidently everyone who answers the phones are one. I as someone that works in a call center try to be nice as I can to everyone. But their rude constant awful behavior made into as they put it "Worst customer they have ever talked to". I honestly believe that their high rating comes from their own employees logging on and giving it to them.

D
Donna
8/19/2016
Select home warranty is a fraud. Please stay away. My air conditioner broke the other day. I called them, no one was sent to fix it. Repeated calls to them with no results. Their customer service is a nightmare. They just know how to steal money from people.

F
Fairfax V
8/16/2016
I had a bad experience with them. I suggest that you are very careful with what their sales say. If the sales say that you pay $45 for each service, and they take care of parts and labor, you need them to write it down. They said labor is free, it actually doesn’t include installation. If they replace even small parts, you still have to pay for installation, there is no chart to indicate how much that could cost. You will know after the technician comes to check. I called on an extremely hot day because the AC had a problem. For about a week no technician showed up. They even assigned a technician who was not local and didn't cone to our state(Virginia) often. It was really differen... Read More

K
Kimm M
8/16/2016
This is by far the worst Home Warranty Company. They cover nothing and you have to have maintenence records and pictures for them to even review. I had just purchased my home and had no records. They covered nothing. The customer service men were very rude on the phone. I would NOT recommend this company EVER!!!

S
Sorry, s
8/16/2016
Sorry, sorry, sorry!!!! Run, do not walk away!!!!

R
Rich C
8/16/2016
Terrible. Use another company. A complete waste of $400. Save your money!! I don't know where to start. They're a complete scam in my opinion. My refrigerator broke and my first issue is that it took them literally a month to send a technician - very slow response times - the agreement says 2 days ex-holidays so that's not true. Rude customer service - when I asked why this was taking so long their "customer relations" rep literally said if it was me I just would have bought a new refrigerator by now...I responded that that kind of defeats the purpose of a home warranty... When the technician finally came it was a "sealed system" issue that wasn't under warranty - I paid $60... Read More

W
Wesley M
8/16/2016
I called this morning because I was considering on switching companies I am currently with American Home Shield. I spoke with Adam at extension 42. He got pissy when I was asking questions and when I was hesitating to switch he said he'd cancel everything out and hung up on me. That's what I call customer service.......NOT. If he is representing their company he needs to be fired. I wouldn't go with their company now for anything in the world because I just got a taste of what it would be like if I needed to call and file a claim.

R
ron h
8/16/2016
loop holes on every claim, don't use them

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