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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
roopa123.k
5/13/2021
it was pretty easy to work with customer service and get the plan rates. I really got great discounted rates. Very happy with the initial service. can give more feedback after starting to use the plan.

Gina M
5/13/2021
Just signed up with Select Home Warranty after researching various companies online. The online estimate and sign up process was hassle free and easy to understand. I received a call within 20 min from a representative ready to answer any questions and even offer me an additional discount. I'm looking forward to the peace of mind of having coverage with Select as the company I previously had a home warranty with was more expensive and lacking in coverage and customer service.

J
Jennifer H
5/13/2021
New customer, but so far so good. Person I spoke to on the phone was nice and courteous and definitely not pushy. Nothing worse than dealing with pushy sales people.

L
Lan W
5/3/2021
I would give them a zero star if I could! I extremely suspect how they could get these five star reviews? Their service is terrible and they can find any excuse to not pay your covered items. My HVAC condenser wasn’t work well and it was covered by my policy; but since I had a Freon leaking before so even I had my unit cleaned & serviced twice a year and the technician told SHW’s agents that The condenser is just normal wear, SHW still connected these two things together and used this as an excuse to denied my claim. I had four rental house with them, and I paid three-year contract fee around $4,000/for 3 years with them . I had lots of other bad experience with them, during the first... Read More

D
Don J
4/28/2021
I called them twice. Both times they gave me Ash Appliance Repair who could not get the parts and would not return my phone calls for 11 days. I paid out of my pocket a dryer reoairman who got the part at Home Depot & fixed it the same day. If you live in Los Angeled, do not use Select Home Warranty!

R
Ruben T
4/27/2021
The worst ever warranty service you can get... I’ll tell you to stay clear of this company... they promise to replace whatever goes out then when things do they avoid at all cost to get that done for you, then refer back to policy! When policy wasn’t a conversation to when they promise to get thing replaced for you in initial phone conversation to get the warranty with them... so if I could give anyone any advice is to not and I repeat.... “DO NOT” get home warranty with this company!! Every reason to not have to pay to replace what’s gone out.. then everything is prorated.. so mind you nothing gets replaced, might cut you a small check of value of the item that went out... I asked if I... Read More

N
Nicholas P
4/26/2021
Really friendly, they work great with the customer. So far I haven’t had any issues with them.

N
Nicole S
4/26/2021
I spoke with Noah on 2 occasions. He was very friendly and not a pushy sales person. He helped explain the plan and answered all of my questions. We are happy that we have chosen SHW for our new home. Very easy to work with so far!

richard.a.abear
4/25/2021
Really friendly, they work great with the customer. So far I haven’t had any issues with them. Should that change I’ll definitely repost but otherwise they are reliable and easy to reach and work great for what you’re paying and they provide.

L
Luis j
4/25/2021
Jeff was profesional and informative. He knew the product well. He offer advise And other products.

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