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Universal Home Protection Home Warranty: Plans and Cost


ConsumersAdvocate.org Rating: 2.4 / 5 (Average)
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Founded in 1992, Universal Home Protection is a Wisconsin-based home warranty provider that also services northern Illinois and Chicago.

The company provides reliable home warranty products for homeowners and buyers, offering elite and basic packages with appliance upgrade and other optional riders.

Universal Home Protections holds a B rating with the Better Business Bureau.
 
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How is Universal Home Protection rated?

Breakdown

3.0/5
Transparency
3.0/5
Claims Processing
2.5/5
Coverage Options
0.0/5
Additional Benefits
3.5/5
Customer Experience

Overall Rating: 2.4 / 5 (Average)

Universal Home Protection has been providing comprehensive home warranty plans for homeowners and real estate agents since 1992.

Although their Basic and Elite plans provide standard protection for all major systems and appliances, their offer is priced slightly higher than similar products on the market.

Nevertheless, the company strives to provide a better, more reliable home warranty option.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$1,000
Typical Systems Benefit Limit
$2,000

Coverage Options - 2.5 / 5

Universal Home Protection offers two home warranty plans, the Basic and the Elite.

Their basic package includes protection for plumbing, electrical, heating, and air conditioning systems, as well as primary appliances like water heaters, washers/dryers, ovens/ranges/cooktops, built-in microwaves and dishwashers, kitchen refrigerators, garage door openers, ceiling fans, garbage disposals, and built-in trash compactors.

Their Elite package includes everything the Basic plan does, with the addition of water softeners, wine chillers, stand-alone freezers, and permanently installed sump-pumps.

The company also extends coverage for specialty items like well-pumps and swimming pools or spas.

UHP has a per-item benefit limit of $1,000 for appliances and $2,000 for systems and a $5,000 limit per occurrence.

What does Universal Home Protection cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Universal Home Protection exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump

Contract & Price

Contract Details

Annual Premium
Starting at $450
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 2.5 / 5

Universal Home Protection's Basic plan is priced at $450, while their Elite package costs $525.

Both options are available with a one-year minimum contract term and have a $75 deductible.

Those interested in purchasing a home warranty plan for this company should know that they don't require a contract before extending coverage, and that plans can be conveniently purchased online.

Sample Contract

Universal Home Protection provides a sample contract for potential customers on its website: Universal Home Protection Sample Contract

Cancellation Policy

In Wisconsin: The purchaser of the warranty plan may (within 15 calendar days of the delivery of the warranty contract) reject and return the warranty contract for a full refund; less actual costs or charges needed to issue and service the warranty contract.

In Illinois: The contract holder may cancel the home warranty contract: a) within 30 days after its purchase, if no service has been provided, for a full refund of the consideration less a cancellation fee. b) at any other time during the term of the contract for a pro rata refund of the consideration for the unexpired term of the contract less the value of any service received, and a cancellation fee. The pro rata refund shall be based on the number of days elapsed during the term of the contract. The cancellation fee for this contract shall be the lesser of 10% of the contract price or $50.

Claims & Service

Claims

Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 3 / 5

Universal Home Protection clients can expect to be charged a reasonable 75 dollar service fee every time they file a claim.

However, the company requires a 30 day waiting period from the date of enrollment before they can begin receiving service.

Although it does not constitute a drawback, UHP only allows clients to select contractors from their network, which some may find limiting.

Universal Home Protection Reputation

Company Details

Year Founded
1992
NHSCA Membership
Number of Employees
11-50
BBB Rating
B
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-07-24

Reputation - 2.5 / 5

Universal Home Protection LLC has a Better Business Bureau rating of B, based on a single unresolved customer complaint.

The company's website includes a testimonial section with positive feedback from contractors and clients who are satisfied with their professional service and ethical business approach.

Explore more options by reading our Top 10 Best Home Warranty Companies of 2018.

Contact & Additional Information

Homepage URL
https://uhpwarranty.com/
Company Phone
(608) 831-0285
Headquarters Address
1289 Deming Way, Suite 201, Madison, WI, 53717
Year Founded
1992

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Customer Comments & Reviews

Loading Reviews ...
fhw1222
4/29/2021
I used the service for the first time on a cracked toilet bowl the water tank. the process setting up service call was easy and fast. The plumbing company came out next day, informed my wife that the whole bowl needed to be changed out and it would cost around $600.00. I was really taken off by this cost, because at any hardware store the cheapest bowl is under $100 and top line was about $300.00. I wasn't there at the time the contractor came out so aim looking at over $200.00 coming out of my pocket plus . I called the company and spoke to josh and informed him I think the contractor was over pricing the bowl and installation he didn't seem to care . I saw the same bowl with all hardware... Read More

fhw1222
4/29/2021
Just called for a service to my home the claim person who took my claim was very nice(josh), and the contract company called out showed up the next day to look at the crack troilite bowl. The part which holds the water had a crack and was leaking, the contractor looked at the problem and stated it needed to be replace and it would cost around $600.00 . I have priced bowls at lowes and HD and it doesn't cost anything close to that price. I called again spoke to Josh who informed me we have a $500.00 limit . I asked him this cost he stated was very high , which will cost me over $200,00 out of my pocket with $75.00 plus overage seems to me I can do it myself for under $120.00 . when I asked... Read More

ruthwamba1991
9/16/2020
This company is no good, their contractors are not honest. He Claimed To changed the parts to my dryer and stove but I watched him do the work he did not and within two weeks both dryer and stove were not working. And they are asking for more money to come back and fix the problem.

B
Brenda
7/15/2019
I have filed a claim for my washer over a week ago. I'm still waiting to be contacted by the Warranty Company and/or someone to fix it. I finally reached out to the warranty company, was told it was "their error" no one followed up with me. Called the contractor they assigned, was told "sorry, I'm not the one who takes care of that, you'll have to call back". I can see how this is going to go!

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