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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,642 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without expensive visits to the dentist. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. Each Byte aligner treatment plan includes your first set of retainers free after you've completed your treatment. With your Byte aligners, you will also receive whitening foam to whiten and clean your teeth as they straighten. Plus, Byte offers additional whitening and cleaning products in the Byte shop to enhance your oral wellness both at home and on the go. Byte is headquartered in Los Angeles, California.

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2018 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, convenient at-home offering, and doctor-directed treatment make Byte an attractive option for patients who need mild to moderate orthodontic alignment.


 To get started, patients order an at-home impression kit or schedule a free in-office scan with a Byte-affiliated dentist. If your teeth qualify, you'll see a 3D model of your future smile before purchasing your aligners.


 Whether you start at home or with an in-office scan, your impressions will be reviewed to determine if you are a good fit for Byte invisible aligners. But don’t worry! If your teeth do not qualify for treatment, Byte will refund your money⎯no questions asked.

Byte Product Specs

Aligner Specifications - 5 / 5

Byte offers patients who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently. Byte's aligners are made of BPA-free plastic that gradually shift teeth into straighter alignment. To qualify for treatment, consumers complete an impression mold of their teeth at home or schedule an in-office scan with a Byte affiliated dentist. If the patient's teeth qualify for treatment, these digital scans are used to generate a custom treatment plan. Customers can see a 3D model of what their smile could look like after treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free set of retainers is provided to retain the alignment (recommended 6-month wear time)
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Remote progress tracking via mobile app
  • Free teeth whitening foam with aligner purchase
  • Clinical team for remote support

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's low-cost impression kit (refunded if your teeth don't qualify for treatment), free set of retainers after treatment, and its flexible financing options for eligible consumers. Byte's aligner treatment starts with either a $2,199 one-time payment or as low as $94 monthly payment or less, subject to pricing terms outlined here [hyperlink: https://www.byte.com/pages/pricing] .


 Byte also offers a Protection Plan that includes coverage for lost or stolen aligners as well as 5 years of retainers post-treatment to maintain your new smile. The Byte Protection Plan is a non-refundable warranty on Byte aligner treatment; once added, it cannot be removed.
Price Range
$95 - $2,199
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a military discount of $150 off aligner treatment for all active and retired military. Follow #byteofficial on social media to stay updated on any seasonal or holiday promotions.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses the impression kit molds or in-office digital scans to create the custom aligner treatment plan. Fitting and ongoing treatment is all performed remotely. After you purchase your aligners, you'll soon receive the first 15 steps of your aligner treatment delivered to your door. If your treatment plan includes more than 15 steps, the remaining aligners will be sent later to ensure your treatment is tracking correctly. For support, head to their support page for next steps.
Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1642 Customer Comments & Reviews

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allisonablaize
4/11/2020
Byte has a great customer service team! I had an issue with my insurance and they stepped in and helped get it taken care of. Can’t wait to get my aligners and start fixing my smile!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We do our best to make sure every step is easy and effortless- our clinical team is always here to make sure you're getting the best treatment. Thank you for your review!

marinaknan
4/11/2020
I’m just beginning my byte journey. So far the customer service has been crazy good. They have an option to choose contacting them via text which is extremely convenient! Even when talking to a new adviser they take the time to read and review your profile so there’s no having to repeat yourself! All my questions have been answered for me almost immediately. The advisers I’ve been in contact with have been so knowledgeable and friendly! Everything has been super easy from the step by step walk through on how to do the impressions to setting up my payment plan.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
This is amazing! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you.

M
Mary B
4/10/2020
Byte is one of the most amazing companies I’ve ever dealt with. The process of ordering, making the molds, and then ordering my aligners- it has been simple and ENJOYABLE! I have my own personal Byte advisor who is able to answer my questions within minutes. I am beyond impressed and pleased with the entire process!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
This is amazing! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you.

sarahriexinger18
4/10/2020
I've been searching everywhere for affordable aligners and the reviews for Smile Direct Club were not good, when I heard about Byte, I was still skeptical, but the customer service is crazy good and they are always on top of their game. They answered every question I had and if they didn't know the answer, they were honest but informed me that they would find the answer for me in less than twenty four hours. My byte advisor, Dan, was so helpful in everything in regards of insurance and making sure I was doing everything correctly. The impressions kit was so easy to do because the instructions were so thorough. I can't wait to see the end results of this!


teneicemw27
4/10/2020
This company is far cheaper and better than invisalign and smile club. Byte has exceptional customer service and affordability far beyond the competitors. They excite you to feel great about your insecurities but let you know it's okay to change for your self confidence. Plus they are so much quicker...my plan is 5 months. It's like magic coming from me.


jess.schwarzkopf
4/10/2020
This was a very easy process to get started, and very affordable. A customer service person has been available each step of the way if needed. I was able to see results after a couple of weeks of wearing the retainers.


John V
4/9/2020
Overall, this has been a good experience. Seven weeks into treatment so far, and have adjusted to the aligners. Good patient support once aligners were delivered. Aligners fit comfortably and are moving the teeth as expected. Excited to see the end result. Preferable to high cost and frequent office visits required with traditional treatment route: less hassle and expense.


Chrisbell F
4/8/2020
Such a great help and very inexpensive aligners. Customer service are very sweet and helpful.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We're pleased to hear you're having a great experience, and we can't wait to keep it going, Chrisbell!

brynn.ashmore
4/8/2020
I am not finished with my full set yet but I am already in love with them. My teeth are straightening up nicely and the process is super easy. The staff at Byte are also super friendly which makes the process even easier.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
So exciting! Can't wait to get you to that final result, Brynn!

chickeneye415
4/7/2020
I am extremely satisfied with the Byte experience so far the customer service is great and very very easy to get a hold of and they offer 100% satisfaction guarantee which cannot find in any other liner company so I would say this is the best company out there without question.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you for sharing your experience so far! We're proud to offer the byte for life guarantee :)


Top Rated
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