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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,642 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without expensive visits to the dentist. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. Each Byte aligner treatment plan includes your first set of retainers free after you've completed your treatment. With your Byte aligners, you will also receive whitening foam to whiten and clean your teeth as they straighten. Plus, Byte offers additional whitening and cleaning products in the Byte shop to enhance your oral wellness both at home and on the go. Byte is headquartered in Los Angeles, California.

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2018 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, convenient at-home offering, and doctor-directed treatment make Byte an attractive option for patients who need mild to moderate orthodontic alignment.


 To get started, patients order an at-home impression kit or schedule a free in-office scan with a Byte-affiliated dentist. If your teeth qualify, you'll see a 3D model of your future smile before purchasing your aligners.


 Whether you start at home or with an in-office scan, your impressions will be reviewed to determine if you are a good fit for Byte invisible aligners. But don’t worry! If your teeth do not qualify for treatment, Byte will refund your money⎯no questions asked.

Byte Product Specs

Aligner Specifications - 5 / 5

Byte offers patients who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently. Byte's aligners are made of BPA-free plastic that gradually shift teeth into straighter alignment. To qualify for treatment, consumers complete an impression mold of their teeth at home or schedule an in-office scan with a Byte affiliated dentist. If the patient's teeth qualify for treatment, these digital scans are used to generate a custom treatment plan. Customers can see a 3D model of what their smile could look like after treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free set of retainers is provided to retain the alignment (recommended 6-month wear time)
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Remote progress tracking via mobile app
  • Free teeth whitening foam with aligner purchase
  • Clinical team for remote support

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's low-cost impression kit (refunded if your teeth don't qualify for treatment), free set of retainers after treatment, and its flexible financing options for eligible consumers. Byte's aligner treatment starts with either a $2,199 one-time payment or as low as $94 monthly payment or less, subject to pricing terms outlined here [hyperlink: https://www.byte.com/pages/pricing] .


 Byte also offers a Protection Plan that includes coverage for lost or stolen aligners as well as 5 years of retainers post-treatment to maintain your new smile. The Byte Protection Plan is a non-refundable warranty on Byte aligner treatment; once added, it cannot be removed.
Price Range
$95 - $2,199
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a military discount of $150 off aligner treatment for all active and retired military. Follow #byteofficial on social media to stay updated on any seasonal or holiday promotions.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses the impression kit molds or in-office digital scans to create the custom aligner treatment plan. Fitting and ongoing treatment is all performed remotely. After you purchase your aligners, you'll soon receive the first 15 steps of your aligner treatment delivered to your door. If your treatment plan includes more than 15 steps, the remaining aligners will be sent later to ensure your treatment is tracking correctly. For support, head to their support page for next steps.
Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1642 Customer Comments & Reviews

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jessica.harvey.nyc
10/3/2021
Initially I was excited about Byte. Beautiful packaging, aesthetics, customer service was good. Once I received my aligners, no one called to follow up. Only sent emails even after I reached out with concerns (that I still have) which I can’t always read. Initially, I chose Byte because of those first experiences with product and customer service. Now? I don’t even know what next steps are before retainers even after reaching out several times. I have a tooth that is still out of place. All in all, Byte has nice presentation and is attentive up until the transactional part of the experience is over. I wish they had called to address my concerns. It’s kind of discriminatory to assume... Read More

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Jessica. We are sorry to hear if your Byte experience has been anything less than amazing. We want all our customers to feel comfortable and supported through every step of the treatment process. If you are having trouble communicating via email, please give our team a call at 877-298-3669 and a Byte team member will take care of you right away!

K
Kim
10/3/2021
I am only halfway through my aligners, however the experience I have received so far has been great! I have used other Aligners in the past, but Byte has been better, in terms of the service received from day 1, and the service offerings for the package. The process is easier and more flexible if things go wrong, or if you need help. I am very happy with Byte so far!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.  

erinelizabethvalentine
10/3/2021
My aligners have made a big difference were I didn't think one could be made. The gap between my lower back right teeth that initially started me on this journey is still there, but it's slowly getting better. Thank you, Byte!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are so excited to see your complete smile transformation. If you ever have any questions, concerns, or just want someone to hype up your new smile, we've got you covered! :)

bodnarbills
10/2/2021
Great customer service highly recommend byte to anyone thinking of it

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
So happy to hear your Byte experience has been so great! Thanks for recommending us :)

shaundaheine
10/2/2021
The Brightbyte works great and the smile transition has been worth every penny. The aligners come right to your door neatly packaged. Thank you for all your help!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are so happy for you and your brand new whiter and brighter smile 😊 Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life!

karekare95
10/2/2021
Byte has a great team of people ready to help you attain the smile you want!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you so much for the awesome review! Happy to have you in the Byte family :)

riles.joe
10/1/2021
Half way through and so far working the way it should. Would recommend

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Halfway already! This is so exciting!

tinamaria84
9/30/2021
Byte has been a great alternative to an otherwise costly ‘in-office’ partnered provider. Still costly though, and perhaps that is where the lack of personnel interaction during this experience factors in. Granted, they were very present in the beginning before I signed up and payed hundreds or dollars. I am still in the process of my alignment journey, and while my domestic partner has noticed a difference, no others have. I can most definitely tell a difference, however, with less than three weeks to go on my bottom teeth, I have concerns. I suppose they could still straighten out within that timeframe, but I’m surprised the company hasn’t checked in on my progress. I did complete a... Read More

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi there- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday. :)

sjensen997
9/30/2021
Byte has been a great company to work with. Their program is a very straightforward, easy and affordable way to straighten your teeth. They respond via email or scheduled remote meetings and the people I have talked to have always been friendly and helpful.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Thank you so much for this awesome review! We can't wait to hear what your results do for you:)

xhail.leirana
9/29/2021
I’ve loved my journey with this Byte system so far. It has been a smooth and easy process, with an incredible price! (The perfect combination). My treatment was set for 21 weeks, I’ve been using my aligners for only 7 weeks and I can totally see the difference simply by following the instructions they sent me. And the best part, since is only a simple modification to my smile, I don’t have to do any in person visits, with just a few photos every other week they can oversee my progress. 100% recommended!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!


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