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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,642 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without expensive visits to the dentist. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. Each Byte aligner treatment plan includes your first set of retainers free after you've completed your treatment. With your Byte aligners, you will also receive whitening foam to whiten and clean your teeth as they straighten. Plus, Byte offers additional whitening and cleaning products in the Byte shop to enhance your oral wellness both at home and on the go. Byte is headquartered in Los Angeles, California.

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2018 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, convenient at-home offering, and doctor-directed treatment make Byte an attractive option for patients who need mild to moderate orthodontic alignment.


 To get started, patients order an at-home impression kit or schedule a free in-office scan with a Byte-affiliated dentist. If your teeth qualify, you'll see a 3D model of your future smile before purchasing your aligners.


 Whether you start at home or with an in-office scan, your impressions will be reviewed to determine if you are a good fit for Byte invisible aligners. But don’t worry! If your teeth do not qualify for treatment, Byte will refund your money⎯no questions asked.

Byte Product Specs

Aligner Specifications - 5 / 5

Byte offers patients who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently. Byte's aligners are made of BPA-free plastic that gradually shift teeth into straighter alignment. To qualify for treatment, consumers complete an impression mold of their teeth at home or schedule an in-office scan with a Byte affiliated dentist. If the patient's teeth qualify for treatment, these digital scans are used to generate a custom treatment plan. Customers can see a 3D model of what their smile could look like after treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free set of retainers is provided to retain the alignment (recommended 6-month wear time)
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Remote progress tracking via mobile app
  • Free teeth whitening foam with aligner purchase
  • Clinical team for remote support

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's low-cost impression kit (refunded if your teeth don't qualify for treatment), free set of retainers after treatment, and its flexible financing options for eligible consumers. Byte's aligner treatment starts with either a $2,199 one-time payment or as low as $94 monthly payment or less, subject to pricing terms outlined here [hyperlink: https://www.byte.com/pages/pricing] .


 Byte also offers a Protection Plan that includes coverage for lost or stolen aligners as well as 5 years of retainers post-treatment to maintain your new smile. The Byte Protection Plan is a non-refundable warranty on Byte aligner treatment; once added, it cannot be removed.
Price Range
$95 - $2,199
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a military discount of $150 off aligner treatment for all active and retired military. Follow #byteofficial on social media to stay updated on any seasonal or holiday promotions.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses the impression kit molds or in-office digital scans to create the custom aligner treatment plan. Fitting and ongoing treatment is all performed remotely. After you purchase your aligners, you'll soon receive the first 15 steps of your aligner treatment delivered to your door. If your treatment plan includes more than 15 steps, the remaining aligners will be sent later to ensure your treatment is tracking correctly. For support, head to their support page for next steps.
Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1642 Customer Comments & Reviews

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jssje000
7/12/2021
HIGHTLY recommend BYTE!! It is a very ingenious, amazing, simple instructions, efficient process, all equipment included to get good molds, insurance may cover, lower cost but basically "invisalign" with NO doctor visits . Customer Care helpful, clear and responsive. FANTASTIC

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi there, thank you for the great review. We are thrilled to hear about your experience! We do what we can to provide you with an experience that works best for your lifestyle and needs.

G
G
7/12/2021
I chose Byte because they actually put me in direct contact with an orthodontist to discuss my unique alignment needs. He also was honest in telling me that the level of straightening I could achieve would not be quite the same as with an in-office dental program where they could attach anchors to my molars. So I felt they made sure I had a realistic expectation. My teeth definitely look whiter and I notice I do not bite my tongue while chewing as I frequently was prone to do!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We always want to be completely transparent with our customers. It is important to set realistic expectations for what we can do for your smile. We are glad that our team was able to connect you with an orthodontist to review your plan. We are excited to be on this journey with you, and we can't wait to see your final results! If you ever have any questions, we are just a message away at support@byteme.com.

Ryan M
7/11/2021
This company definitely has the consumer's interest and satisfaction as their highest priority. Spenser and everyone else from Byte support that I worked with through this process were incredibly helpful and always had my goals as their focus!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi, Ryan! Our care team does just that- we CARE! We want to make sure you are getting the support you need, and we're thrilled to hear Spenser and our team were able to do just that. We are excited to be on this journey with you. Welcome to the Byte Family, and we can't wait to see your new smile😁

S
sam g
7/10/2021
I looked at a lot of different aligners, and Byte was definitely the best deal! Their team even found out that they had a cheaper pre-negotiated rate with my dental insurance company after I had paid, and they refunded me the difference. I've always had an easy time getting through to Byte's customer service, and they're extremely helpful and friendly.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Sam, thank you for taking the time to review your experience. Our team's goal is to ensure you are getting the support you need from beginning to end, and we are thrilled to hear that our team did just that. We are happy to have you in the Byte Family, and please do not hesitate to reach out if you have any questions. We are standing by for support!

briaroche2
7/9/2021
Byte made this process so easy to start and to stay on track. My progress looks great and I’m excited for the end results.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
We are thrilled to hear that the process has been easy. We are so excited about your progress and we can't wait to see your new smile! Thank you for the great review.

Shun J
7/8/2021
Please make sure u keep ur carrying case with u at all times.. Sticking them in ur pockets or a napkin will get them thrown away .

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Great tips Shun- thanks for the great review :) Let us know if you have any further questions, we got you!

wvjuli
7/8/2021
My experience with Byte has been an absolute delight due to the warm and personal customer service. They make you feel as though you are their only customer. I am so excited for my new smile which will be here in only a few months

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

scottkellylavine
7/8/2021
I decided to use Byte after my daughter told me about it. We started our process together and so far I am thrilled with the results. I am 13 weeks in to a 20 week treatment and already see a huge difference in my smile. The customer service has been wonderful and I would highly recommend this company to anyone looking to improve their smile.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Wow, that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. It is so fun to take on a smile journey with someone else, like your daughter! Keep us updated with your progress and do not hesitate to reach out with any questions you may have! Thanks for the great review :)

Nessa V
7/8/2021
I have such a great experience with BYTE. They made it so easy to do my impressions at home. They contacted my insurance for me so my out of pocket expenses were minimal. They made it so quick and easy to get started. I would highly recommend.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Nessa! Wow- we are so excited that our team was able to support you from the start and we cannot wait to continue on this smile journey with you. We are always a message away at support@byteme.com. Let's get that awesome new smile! :)

T
Telesha
7/7/2021
My experience has been okay. My teeth are slowly getting straighter. Customer service is very slow! Wish there was more help through this process.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Telesha, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions. We are so excited for you and your new smile :)


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  • Starting at $70/month 
  • My Byte App tracks progress and monitors treatment
  • Free retainers, LED teeth whitening, and cleaner
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  • Dentist directed treatment with remote monitoring
  • Works directly with leading dental insurance companies