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Byte Invisible Braces Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
1,642 Customer Comments & Reviews - see all comments
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without expensive visits to the dentist. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. Each Byte aligner treatment plan includes your first set of retainers free after you've completed your treatment. With your Byte aligners, you will also receive whitening foam to whiten and clean your teeth as they straighten. Plus, Byte offers additional whitening and cleaning products in the Byte shop to enhance your oral wellness both at home and on the go. Byte is headquartered in Los Angeles, California.

How is Byte rated?

Breakdown

5.0/5
Pricing
5.0/5
Treatment Duration
5.0/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.9 / 5 (Excellent)

Byte launched its teledentistry platform in 2018 and has since enjoyed remarkable growth in the invisible aligner market. The company's low-cost, convenient at-home offering, and doctor-directed treatment make Byte an attractive option for patients who need mild to moderate orthodontic alignment.


 To get started, patients order an at-home impression kit or schedule a free in-office scan with a Byte-affiliated dentist. If your teeth qualify, you'll see a 3D model of your future smile before purchasing your aligners.


 Whether you start at home or with an in-office scan, your impressions will be reviewed to determine if you are a good fit for Byte invisible aligners. But don’t worry! If your teeth do not qualify for treatment, Byte will refund your money⎯no questions asked.

Byte Product Specs

Aligner Specifications - 5 / 5

Byte offers patients who need minor to moderate alignment enjoy a better smile at a reasonable cost, without having to visit the orthodontist frequently. Byte's aligners are made of BPA-free plastic that gradually shift teeth into straighter alignment. To qualify for treatment, consumers complete an impression mold of their teeth at home or schedule an in-office scan with a Byte affiliated dentist. If the patient's teeth qualify for treatment, these digital scans are used to generate a custom treatment plan. Customers can see a 3D model of what their smile could look like after treatment. Once approved, patients then purchase a full treatment package, composed of multiple aligners they will change every week. At the end of the treatment, a free set of retainers is provided to retain the alignment (recommended 6-month wear time)
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth
Short Term
Partial

Additional Features

  • Remote progress tracking via mobile app
  • Free teeth whitening foam with aligner purchase
  • Clinical team for remote support

Byte Pricing

Pricing - 5 / 5

Byte is an attractive alternative to other mail-order aligner services, because of the company's low-cost impression kit (refunded if your teeth don't qualify for treatment), free set of retainers after treatment, and its flexible financing options for eligible consumers. Byte's aligner treatment starts with either a $2,199 one-time payment or as low as $94 monthly payment or less, subject to pricing terms outlined here [hyperlink: https://www.byte.com/pages/pricing] .


 Byte also offers a Protection Plan that includes coverage for lost or stolen aligners as well as 5 years of retainers post-treatment to maintain your new smile. The Byte Protection Plan is a non-refundable warranty on Byte aligner treatment; once added, it cannot be removed.
Price Range
$95 - $2,199
Free Replacement
No
Cost of Additional Replacement
$0.00
Free Retainer
Yes
Financing Available
Yes
Money Back Guarantee
Yes

Discounts

Byte offers a military discount of $150 off aligner treatment for all active and retired military. Follow #byteofficial on social media to stay updated on any seasonal or holiday promotions.

Byte Customer Experience

Fitting Options - 5 / 5

Byte uses the impression kit molds or in-office digital scans to create the custom aligner treatment plan. Fitting and ongoing treatment is all performed remotely. After you purchase your aligners, you'll soon receive the first 15 steps of your aligner treatment delivered to your door. If your treatment plan includes more than 15 steps, the remaining aligners will be sent later to ensure your treatment is tracking correctly. For support, head to their support page for next steps.
Customer Service Hours
Monday–Sunday, 8:00 AM - 5:00 PM
Communication Method
Phone
Email
Patient Portal
Video Chat
Social Media
Year Founded
2019
BBB Rating
A+

Other Reputational Data

Byte has earned an A+ rating from the Better Business Bureau. The company has also earned accolades on Trustpilot, where consumers award the company 4.7 out of 5 stars.

Company Profile

Full Name
Byte Invisible Braces
Company Website
Headquarters
12100 Wilshire Blvd, Los Angeles, CA, 90025

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1642 Customer Comments & Reviews

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J
Jason M
2/8/2021
I am only half way through the process but it has been great so far. The customer service has been timely when needed. The packaging for the aligners is clearly marked and instructions are easy to follow. hipping was faster than expected.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hey Jason! We want to make sure the experience is as seamless as possible, and we're thrilled to hear our Byte support team was able to do just that. It's just a taste of what care with Byte is like. We can't wait to see your final smile!

sagar.gurtu
2/8/2021
I had researched about a lot of teeth aligner companies and finally went with Byte because of its most number of positive reviews. And, I'd say that I'm very happy with my choice. I can really see the results. The gaps in my teeth are almost gone. Their team is very responsive and they regularly checked in with me about my progress. I'd surely recommend Byte to anyone.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
This is amazing! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you.

Jessica W
2/5/2021
Wonderful customer service! They have done several check ins to make sure my smile is on the right track which I really appreciate. I'm happy I choose Byte for my new smile.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Our care team does just that- we CARE! We want to make sure the experience is as seamless as possible, and we're thrilled to hear your byte adviser was able to do just that. It's just a taste of what care with Byte is like. Thank you!

charleenorby
2/5/2021
I was happy with my aligners and byte service until i went to order my retainers. After wearing them for 12 weeks i was told they were too loose. It took them almost a month to get back to me and they have just now sent me a new impression kit. When that arrives they will make me new aligners. I don't know how much time this will add to my treatment. Also i am told to keep wearing my same week 13 aligners, but the top one is already cracked.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hey Charlee- thanks for the review and feedback. We understand how frustrating it can be when those aligners do not fit properly, but we are here to make sure you get back on track. Our team is committed to both making sure you get a smile you love and making sure it sticks, so do not hesitate to reach out. We apologize if we dropped the ball on communication but we want to make it right as soon as possible. Happy to have you in our Byte fam for life!

A
amy d
2/4/2021
I am so thankful for byte. Their customer service is absolutely wonderful!! I couldnt be happier!! They have given me the smile I have always wanted but never thought I could have or afford. I would recommend byte to anyone!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Amy! Thank you for taking to time to post this awesome feedback. We are so happy to hear that you finally have the smile you have always dreamed of. We are so excited for you to show off your new smile to the world! If you have any questions, we are always happy to help.

A
Anna
2/4/2021
The customer service is fantastic! They always give me prompt answers to all my questions and concerns and are very understanding and personable.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Anna! Thank you for the great feedback. We are so happy to hear that your experience has been fantastic. We are always happy to help, if you ever have any questions or concerns, just send us a message.

J
Jeremy R
2/3/2021
The experience has been fantastic so far. I appreciate great customer service and responsiveness.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
So happy you chose Byte to be apart of your smile transformation. Our team will be there to support you every step of the way during your treatment and even after! Please don't hesitate to reach out, we are just a message away.

wittjb
2/3/2021
I received the aligners as promised. My main issues were not resolved in the treatment time frame. Three of my aligner trays cracked with regular use. I did follow treatment guidelines with length of wear each day. Customer service is usually excellent. The policy is that if not satisfied with results or if teeth revert to poor dentition then retreating is gratis. However, expect no bells or whistles with the second round.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hey- thank you so much for the review and your feedback. Your experience and treatment are important to us and we want to make sure all of your concerns are addressed. Our team is here to support you, every step of the way, so do not hesitate to reach out. We are always just a message away at support@byteme.com. We are committed to getting you a smile you love. Happy to have you in the Byte family for life!

Lizzy J
2/3/2021
I am 5 weeks into my 6 month treatment. Love that I only have to wear my aligners at night. So far every set is tight the first few nights, but by the time every week it is to change to the next one- there is no discomfort. Everything is packaged well and there have been no need to file down or adjust any aligners and no digging into gums. So far having a great experience!

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Lizzy! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to contact us.

A
Ashley
2/2/2021
I am almost done with my treatment and I am so excited to finish in two weeks! This system was so easy, fast and affordable. I have had several people ask me about my teeth and say how straight and white they are getting. I have already referred a few friends and I am so excited they are purchasing because this truly was amazing! I feel so much better about my smile and I can wait to see the final results! The support and customer service has been great and I would highly recommend this product. This was not painful and you can easily pop the aligners out to eat. I had a few times where I had a ache jaw which is totally normal and Advil helped with that.

Bailey G  
Official Response

Customer Success Specialist of Byte Invisible Braces
Hi Ashely, thank you for the awesome review. We can’t wait to see your new smile either! We appreciate you telling your friends about us. From start to finish we do what we can to provide the best experience. If you ever have any questions or concerns, just send us an email support@byteme.com. We are always happy to help.


Top Rated
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