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Long Term Care Insurance
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Long Term Care Insurance
of 2025
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Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 50-72
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs
John Hancock Long Term Care Insurance Review
ConsumersAdvocate.org
56 Customer Comments & Reviews - see all comments
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For more than two decades, John Hancock has been recognized as a leading provider of long term care insurance. Part of its success has been credited to its innovative products and excellent customer service. It offers both individual and group long term care insurance policies, designed to provide a flexible and effective solution to different long term care needs. (Note: As of December 2016, John Hancock no longer offers long term care insurance policies. Current policies are still in effect.)
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56 Customer Comments & Reviews
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I have been trying to claim benefits on my wife's LTC coverage for more than 8 months and all i get is the runaround. One stalling tactic after another. In the meantime they continue to deduct the premium from her bank account. One of the worst companies I've ever done business with.
My Father has been paying for Long Term Insurance since 1993. He has no chance of claiming any help due to the 90 day elimination period among other "loopholes". You are crooks, plain and simple. You discovered how to legally screw people and you've been doing it for years.
After reading the previous complaints I believe it’s time to get a huge lawsuit rolling! Same story here. My folks have paid since 2003 for long term care, and now that Dad is in hospice they claim no payment can be made until after 90 days! Who rarely lives in hospice for over 90 days! Total rip-off... I’ve had it with these companies. John Hancock obviously got rid of their long term care in 2016, probably because they were getting too deep into being found ‘out of their fraudulent ways . Who ever took over never even contacted my parents to let them know of the new company name or policy details.! My folks are stuck with paying 14,000 so far for the 2 months my Dad has been in hospice... Read More
My 83 year old mother had a stroke in February 2020. From the hospital rehabilitation she moved directly into an assisted living facility at the recommendation of her primary care doctor and her hospital neurologist. They both said she could no longer live alone. Mid March 2020 I i put in a claim to initiate her long term care insurance. My mother paid on her LTC policy for 25 YEARS (since March 12, 199)! That apparently isn't good enough for JHLTC. It took 4 months of me calling weekly (spending many hours on hold and speaking with reps who do not speak English) before JHLTC DENIED my mother's claim. I called and was told that I should immediately start the appeal process - which I... Read More
I submitted a claim for my mom in June 2020, its now Mid September and we are still no where near getting it resolved or started paying out/ the elimination period. The throw up so many road blocks, this is truly an un-ethical company.
My father's policy has been paying out for a little over a year, but submitting the bills every month is very tedious an manual - barely a step up from fax machines and mailing paper through the USPS. If you have bought into a policy - try to get your money back ASAP.
They will not pay on my 92 year old mothers LT care policy that she has had since 1999. I just don't understand. I have been submitting documents since 02/2020. I have provided all the information which they requested. This information was sent to Peter Burke, Assistant Vice President, LTC Claims Operations. I have sent 3 additional letters to Mr. Burke but have never received a response. Have spoken with several people in the Philippians. You can hear rooster crowing in the background. I finally during June 2020 ended writing letters to Tony Teta, Head of US Legacy John Hancock and Brooks Tingle, President and Chief Executive Officer. I never received a response to my letters. On... Read More
I thought an Advocate was someone who helps me understand and work my way thought a claim. so far I have not felt like I am getting any help or answers to my questions. My wife "s policy has been OKED AND WE ARE JUMPING TROUGH THE HOOPS. WHAT YOU HAVE NAMED the Elimination period. (Nice move by your lawyers) So what lies ahead before you start paying up? What else will you require before you start depositing some money into my bank account every month?
Once the claim is approved they will pay but you have to constantly check to see if they pay every month. Sometimes they try to sneak by and not pay every month. I think the company is very unethical. They are just horrible to deal with
Our second claim has been denied along with the first appeal. My mother's health is declining and her monthly rent plus accommodations are phenomenal. John Hancock apparently is stalling hoping my mother passes. Apparently this company and their employees have taken an oath to not assist their customers. My mother should have thrown her 60K plus premiums down the toilet because she is getting the same result from this company. So, do you think they want us to give up? Me thinks so but that is not going to happen. Anyone know of a good lawyer that handles Elder Care and Insurance fraud?
We have been dealing with John Hancock LTC Insurance since March 2019. It is now November 2019 and we are supposedly on the last step of this process. It has been a horrifying and frustrating process at every step. I had to send everything via mail and they responded by mail so this just increased the time delays. I had to mail the POA paperwork, fax the POA paperwork,and scan the POA paperwork before they finally agreed they had the documents to even begin the claim. Every step has been long and painful and involved sending and faxing and scanning items multiple times. Multiple phone calls with long hold times and always more delays. They always need a period of time to review and... Read More
Top Rated
Our Partner
Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 50-72
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs