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John Hancock Long Term Care Insurance Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
54 Customer Comments & Reviews - see all comments
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For more than two decades, John Hancock has been recognized as a leading provider of long term care insurance. Part of its success has been credited to its innovative products and excellent customer service. It offers both individual and group long term care insurance policies, designed to provide a flexible and effective solution to different long term care needs. (Note: As of December 2016, John Hancock no longer offers long term care insurance policies. Current policies are still in effect.)
 
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How is John Hancock rated?

Breakdown

5.0/5
Benefit Limits
4.5/5
Policies & Coverage
5.0/5
Customer Service

Overall Rating: 4.8 / 5 (Excellent)

John Hancock is one of the most respected long term care insurance providers in the market. They provide flexible long term care insurance policies, backed by 150 years of experience and excellent financial strength. (Note: As of December 2016, John Hancock no longer offers long term care insurance policies. Current policies are still in effect.)

Policies & Coverage

Policies & Coverage - 4.5 / 5

John Hancock Long Term Care Insurance offers all standard benefits, including hybrid policies that combine long term care insurance and life insurance. They also provide riders like shared care, which allows couples to share maximum lifetime benefits with each other.
Policy Types
Individual / Standard
State Partnership
Hybrid Life and Long Term Care
Group
Types of Covered Care
In-Home Care
Assisted Living / Adult Day Care
Nursing Home
Facility Coverage
Any Facility
Available Policy Riders
Inflation Protection
Shared Care

Inflation Protection

Compound 3% or 5% increase.

Claims & Benefits

Benefit Limits - 5 / 5

John Hancock's long term insurance policies offer a wide range of options, with customers able to choose maximum daily benefits, between $50 and $400, and long or short elimination periods to fit their needs. Benefit periods range from two to six years.
Maximum Daily Benefit Limit
$400 per day
Lifetime Benefit Period
6 years
Unlimited Lifetime Benefit Period?
No
Elimination Period
Elimination periods range from 30 to 365 days.
Eligibility Requirements
Activities of Daily Living Limitations
Physician Certification / Letter
Alzheimer's or Cognitive Impairment

Financial Strength & Ratings

Financial Strength - 4.5 / 5

John Hancock Long Term Care Insurance is underwritten by the John Hancock Life Insurance Company. With 150 years of experience, The John Hancock Life Insurance Company boasts top ratings from the main credit rating agencies in the U.S.
Moody's Financial Rating
A1
AM Best Financial Rating
A+
Standard & Poor's Financial Rating
AA-

John Hancock Reputation

Customer Service - 5 / 5

John Hancock Long Term Care Insurance enjoys the good standing of its underwriter, John Hancock Life Insurance Company. They are competitively ranked in the market.
BBB Rating
B
Date Collected
2017-12-18

Contact & Additional Information

Company Type
Subsidiary/ Partner
Year Founded
1862
Homepage URL
https://www.johnhancockinsurance.com
Company Phone
(800) 233-1449
Headquarters Address
Congress Street 601, Boston, MA, 02210
Mailing Address
PO Box 852, Boston, MA, 02117

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54 Customer Comments & Reviews

Loading Reviews ...
G
Gary
3/22/2017
Long Term Care =========================== I have not had anything to claim yet to rate their claim response, but the customer service on their accounting is absolutely the lowest. 1] I have been paying our premium for both of my wife and my accounts via separated my bank auto payment setup for over five years, 2] in middle of 2016, they changed the address without notifying us, the last three payments got returned due to wrong address. No communication were conducted and both of our accounts then got into inactive status 3] During our call, we got the new address and made all three returned payments to the new address, but got returned again due to bad address again 4]... Read More

G
Gina t
8/4/2016
My Premium was just hiked 83%. As federal employees we are being ripped off. This not a stable insurance company to invest in. We need Congressional Action to stop this insurance company from ripping off America and federal employees.

J
j b
8/1/2016
The ABSOLUTE worse...the ABSOLUTE worse......premiums went up 3x in two years.....last one doubled...ltc was through a government plan......be aware

B
Bill L
11/16/2015
John Hancock Performance LTC is easily the most expensive LTC policy being marketed today. It has an increasing premium structure if 3% compound inflation is elected. It has premiums that are 200% higher than other companies if 5% compound is elected. Consumers will find much better value through Mass Mutual or Mutual of Omaha. Run far away from this John Hancock policy! Pure junk. Smoke and mirrors marketing with "Flex Credits."

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