10 Best
Long Term Care Insurance
of 2024
Long Term Care Insurance
of 2024
Promoted
Our Partner
Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 45 and 79
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs
John Hancock Long Term Care Insurance Review
ConsumersAdvocate.org
54 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
For more than two decades, John Hancock has been recognized as a leading provider of long term care insurance. Part of its success has been credited to its innovative products and excellent customer service. It offers both individual and group long term care insurance policies, designed to provide a flexible and effective solution to different long term care needs. (Note: As of December 2016, John Hancock no longer offers long term care insurance policies. Current policies are still in effect.)
Our Comments Policy | How to Write an Effective Comment
Leave a comment for John Hancock Long Term Care Insurance
54 Customer Comments & Reviews
Loading Reviews ...
They are terrible.. their policies rise constantly, their customer service people while pleasant have been useless.. Every time i have called i have been given a different answer and that includes 4 calls to them in one week about a bill I was to receive and when I should receive it...If they screw up something this simple can you imagine how bad it will be to get anything when needed. Also they are antiquated.. claims must be made by snail mail ..this is 2019 people not 1919.
Absolute criminal. My dad is 93 on hospice and i take care of him 24/7 with no help. i have an hour to do grocery shopping and laundry once a week because we cant afford help. my dad is paying for John hancock for 20 YEARS and they are still taking out premiums of $200 a month even though he was excepted to his claim 11 months ago they keep denying or asking for more paperwork. then you have to pay out of your own pocket and submit bills to get paid 45 days later, which how can we afford this? they wont pay a family member. this needs to get criminal actions filed against them. stealing and leaving their clients to die with out help or finances is CRIMINAL HOW DO THEY GET AWAY WITH THIS. I... Read More
My wife purchased a John Hancock LTC policy at age 55 and has paid for 16 years now, She had a 10% premium increase in late 2013 and a 40% premium increase in 2017 which is being phased in over 4 years at 10% each. Meanwhile I have a Genworth policy since age 55 for 21 years and have had a 10% increase in late 2013 and now wait for a 40 to 70% increase. We purchased policies from different carriers for 2 reasons nione of which was price. #1-My wife is Canadian-American and only Hancock offers benefits that cover Canada . #2- Long term future of companies in 40 years---seems better niot to put all your eggs in one basket , That was wise mive as Gneworth is now in serious... Read More
This company is profoundly unethical, and this five-star rating is certainly phony, raising questions about the integrity of this website. You will not find a single five star rating anywhere, on any poublic forum, issued by an actual beneficiary. In a properly regulated environment, JH's senior management would be imprisoned for racketeering and fraud. It was plainly abusive toward my family when it came time for my father, who paid close to $60,000 in premiums over his life as a government employee, to claim benefits. Its claim procedures are clearly structured to be as difficult and time-consuming as possible, in hopes of maximizing claims attrition. Its claims agents -- if you can... Read More
How can John hancock have a five star rating when every comment I've read is negative? My father paid into a place for seventeen years, over $27,000, and never used it. He passed away and I was wanting to get a partial refund on this years premium for my mother and am getting the runaround and no answer to my emails. Their long term policy should be illegal. A person has to pay for the first hundred days of care and then you get back only as much as you have paid? So you are letting them hold your money until you die and then they keep it? I tried to warn my father but he did it anyway thinking he was helping my mother. Waste of money. I would give them a negative star.
John Hancock is the Absolute worst company I have EVER dealt with when it comes to customer service! We have been paying premiums with them since 2010. The current premium they charger for my mother is almost $14,000 per year. I submitted a claim in August 2017, which was subsequently "approved" in November 2017. Since then they have continued to ask for premium payments (even though no additional premium payments should be due once a claim is approved). Additionally they keep stalling and asking for additional information which has now been presented to them 2 and 3 times. It seems that they continue to lose faxed documents in their interoffice mail system. It has now been 9 months since... Read More
I waited 15 min to speak with a CSR. I inquired about coverage details for my mother and the customer service representative was not very forthcoming and we were disconnected before she had a chance to discuss in detail. I think JH needs more CSR support.
I've had 2 major rate increases and was told (1) increases are based on the # of policy claims being made by others in my policy group and (2) JH no longer sells LTC products. In my 40s, I fear this rationale: how few will be left to cover my claims as the elders in my groups stop paying premiums? --Concerned policyholder (since 2010)
Mother paid for long term care for more than 25 years. When she needed it, end stages of CHF, they denied services. So darn sad. Over $52,000 in premiums paid.
My poor mother needed long term care from John Hankock after having paid into her policy over many years.After many months of evaluation , and their "elimination period"'a type of deductible, it looked as if my mom would begin to receive payments as she had passed all requirements. After many calls and a pleasant but nonresponsive staff never delivered on their promise to send payments. We had provided all the proof of her care, documenting every hour of care. John Hankock never paid the much needed funds owed to my mom until 2 weeks after she passed away. What an awful ordeal! What a scam John Hankock long term care is. Please do not waste your dollars with this company, a shoe box... Read More
Top Rated
Our Partner
Nation’s leading provider since 1976, unmatched expertise and experience.
- Applicable for adults between the ages of 45 and 79
- Wide range of options & exclusive discounts.
- Cost of Care Map tool to understand costs