Bay Alarm Medical Alert System Review
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907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
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907 Customer Comments & Reviews
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First of all, we are truly grateful that we have not had an emergency. Recently though I received an email stating that my mother's unit/alarm was showing "low battery". I live an hour and 1/2 away. When I visited last Tuesday, February 15 we tested the system. I told the person who answered the call about the "low battery", and she told me another necklace was being sent out. I did not ask for another necklace. This information was offered. I was relieved. But then on Thursday February 17, my mother received a call and she told them to call my brother. Then they called me. Everyone is very nice on the phone, but then we were all told the unit needed to be tested. I could have... Read More
I'm pleased with the service. Fortunately, I haven't had to use it in an emergency. But I have a suggestion. For the fall detection monitor I have, the instructions say that when charging, when the light goes from red to green, it's charged. Unfortunately many men like me are color blind (women don't get it but pass the gene on to their son(s)) so I can't tell when the light changes from red to green. Several other devices I have from other manufactures say that when charging, the LED is flashing. When it stops flashing and is on solid, the battery is charged. Surely you could do the same.
Equipment works OK but customer service sucks. After my mom passed away, I called to cancel service. I was supposed to get a refund for the unused portion of the quarterly payment that I had already made, pro-rated until the equipment was returned (which is bad policy to begin with - obviously, the unit won't be used any more after someone dies!). A few weeks after returning the unit, I get another bill for the next quarter, and a threat to be reported to a collection agency! Obviously, the record-keeping and customer service is third rate.
The customer service is horrible. You can call and end up waiting on hold for hours or leave a message and get a respond a week later. I canceled my service a month ago because my father passed. They received the equipment two weeks ago. I still got charged. Before my father passed, the machine was broken and my father ended up staying on the floor for an entire night. We had tested it tonight before and it worked fine. When I called out it took three phone calls to get through to somebody. Then I got the run around I never got a new machine. Worst customer service I've ever dealt with. I would give 0 stars if I could. Now that my father has passed, they are still collecting money when... Read More
Bay Alarm always responds immediately when the button is pushed. Though every time has been a mistake on my part, they respond quickly and always are polite. I am very pleased with Bay Alarm.
We got the system for our now 92 year old mom who chooses, adamantly, lives alone. Over the past several years that the system has been installed, we, mom included, have come to trust it implicitly.
I recommend you all the time. Your rates, costs, no contract is great. But most important is the customer service. The reps are always kind, caring, and supportive. The best!!!
We are very pleased with Bay Alarm Medical Alert. Now that competitors offer a system that sends a text upon activation, we would very much like to see that option available with Bay Alarm Medical Alert.
I am very pleased with the quick, polite service I received when I needed it. My only problem has been that the equipment did not hold a charge. Bay Medical quickly sent me a new transponder but did not send a shipping label so I will have to pay for shipping of the faulty device
I have this system for my mother, who lives alone. It provides my whole family, piece of mind that help is only a press of a button away. My late father in law also had the same system and it was extremely helpful, as he lived on his own and had fallen a few times. We lived close, but help was there before we were!
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- Professional monitoring included with all plans
- No activation fees or long-term contract required
- At-home and/or mobile protection
- Connect via landline or cellular devices
- Optional fall detection
