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Medical Alerts
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Medical Alerts
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Life Alert Medical Alerts Review
ConsumersAdvocate.org
24 Customer Comments & Reviews - see all comments
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Life Alert is a medical alert system provider founded in 1987. The company is one of the most well-known medical alert providers in the industry, providing quality medical alert services to seniors, those with physical disabilities, and people who have illnesses and live alone. The company's life alert operates through four interconnected systems, which includes the help button itself, a communication box, the company's monitoring center and Life Alert's team of dispatchers.
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24 Customer Comments & Reviews
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Buyer beware. The system is delivered before you sign a contract and yes indeed, it is a three year contract with the only out being death (at home alone) or moving to a nursing home. Make sure someone other than the person needing the system is available during the install. Our installer did not explain the system to our 86 year old mother, did not tell her where he placed the bathroom monitor, or how to use the system. The bathroom monitor was laying on the floor the next morning, not stuck to the vanity. The company's customer service is virtually non-existent. Do your research before deciding on a Life Alert system. There are much better, more reasonable options available to... Read More
Once my grandmother was diagnosed with cancer, we didn't know what to expect so we immediately called Life Alert. They helped us pick and choose which services she may need and answered all our questions. The rep was very kind, patient and informative. We are very happy we chose Life Alert.
I called this company as a Social Worker for a hospital, trying to get a service for a patient. The sales representative wouldn't even explain the services to me or options. The sales rep only said to have the patient call when ready to order.
There is no way to get detailed price comparisons online, and the brochure is non-specific, as well. When my mom called for information, "Joel" talked in circles. He tried to twist her words as having already committed when she had only indicated a preference for one type of plan. When she indicated she wanted to discuss the plans with her family, he magically dropped the price "just for you" by $100. She gave him her card number. After the call, the whole family discussed this plan as compared to another, and she decided to cancel. The rep then rudely accused her "Are you fighting with your family?" and wouldn't let go when she assured them no. Joel came back on. He was bullying,... Read More
Don't buy this system. They take advantage of elderly people. I signed a contract. I pay $79.00 a month. I tried to cancel but was told I had signed three year contract and unless I die I cannot cancel.
I signed up with Life Alert for my dad I asked 3 times if there was a contract know you can cancel anytime you want anytime or I never would have gotten the service so I call to cancel today I think we're in the three-year agreement he's got one more year to go this is fraud I'm going to I'm so upset right now. I will also be contacting the Better Business Bureau on this because we went to a different provider so I'm just going to give feedback to not use Life Alert they lied to you and I'm so mad
They may be OK, but they are expensive. But what I don't like is how they present themselves. I'm sure they have set prices for their various packages. I don't see why they can't just publish their prices, rather than this long, drawn out "sales pitch". It really sounds like a scam!
What a scam! I agree with the lady who said she usually checks things out but she was thinking with her heart and not her head... ditto! And why do they only charge 29-59/month? We pay $89.65/month - and the adhesive on the bathroom Help button couldn't hold the button. It fell into the trash where it was thrown out - the rep told me they'd send someone out to replace it but no ... they were going to charge $95 for the replacement!!! After 2 months of no bathroom button Life Alert finally agreed to send out a technician to reinstall supposedly at NO Charge! But ... sure enough ... I've been charged $65 causing problems in my checking account. Will they refund the money?... Read More
DO NOT USE LIFE ALERT! I wish I had seen these reviews before we signed up. I usually check out everything, but I was thinking with my heart rather than with my brain. I was scared and worried, and the reps took full advantage of that. We bought this service for my mother for our peace of mind and were more than happy to pay the fees, but little did I realize that I was on a contract. They lie. They said I could break the contract if it did not work. Do NOT believe anything they say about money back guarantees or anything else they tell you. My mother has dementia and will not wear any devices. We called to cancel and they are all about the money and not about caring about people... Read More
This company is horrible. I bought this for my Mom and she fell in the driveway and pushed the button and they did not send help because they were trying to talk with her on the box in the house. Then she was sitting in her house doing nothing and a whole bunch of emergency services roll up and she had done nothing to trigger it. She lives in a small town with a volunteer fire department and this is a strain on the town.
When I called life Alert - they first refused to cancel the contract and then after repeated calls they told me we have a binding contract and will only cancel it for a $400 dollar charge - They are terrible - do not do business with this company.
John
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- Selection of At-Home & On-The-Go Devices
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Like most of the leading medical alert companies, Life Alert maintains its own certified monitoring center. This ensures that all calls are properly handled and its operators are properly trained to meet each emergency. Life Alert’s operators are instructed to stay on the line until emergency services arrive or until the situation is resolved.