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Medical Alerts
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Medical Alerts
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Life Alert Medical Alerts Review
ConsumersAdvocate.org
24 Customer Comments & Reviews - see all comments
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Life Alert is a medical alert system provider founded in 1987. The company is one of the most well-known medical alert providers in the industry, providing quality medical alert services to seniors, those with physical disabilities, and people who have illnesses and live alone. The company's life alert operates through four interconnected systems, which includes the help button itself, a communication box, the company's monitoring center and Life Alert's team of dispatchers.
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24 Customer Comments & Reviews
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I would rate them a -10! I was checking out and comparing different systems and after talking to Life Alert they have hounded me to death even tho I asked them not to -- I will make my own decision. They are totally obnoxious and very pushy. Yesterday I received a mailing from them and by midday today two phone calls! UGH!!!!
My sister has had life alert for a couple years but they no longer meet her needs. She contacted them to cancel & was told she had to pay $180 to cancel service and had to pay that before they would give her an address of where to return the equipment. The supervisor in the contract department threatened to bill her $3000 for the equipment that she can't return because they won't give her the address. I called to find out about the "contract" & was told there is no contract but there is. They scam people and take advantage
I would NOT recommend this company to anyone. I ordered this for my mom and even though she is mentally unstable, I am convinced this monitor box sent her to the hospital 3 times in a month. She kept telling us the box was making noise and she panicked thinking it was indicating that she needed to get help - so she would call 911. I thought it was just her imagination about the unit going off. But after the 3rd trip to the hospital for panic attack, she told me that even the paramedics heard it. I called the paramedics and they confirmed that it went of 2-3 times while they were there. I called Life Alert to see how many times it had actually gone off, but they said it had NEVER... Read More
Had to click on a start but they don't even deserve that!No even one star!!!!! I am not even going to use them because customer service has been horrible!! I have been hung up on 3 times and all I did was ask to be connected to a extension!! I have not even been able to get a hold of my salesmen Brian to tell him that I am trying to return the box sent to me. There is only one main number and whoever is answering the phone these days is hopefully getting fired if I ever get a hold of anyone!!! How can I even trust this company with my Mom's life!!!! Very upset can't you tell????
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Top Rated
Our Partner
Free Month with Annual Plans
- Selection of At-Home & On-The-Go Devices
- Water-Resistant, Shower Safe
- Customer Portal for Activity Tracking & Connecting with Loved Ones
Like most of the leading medical alert companies, Life Alert maintains its own certified monitoring center. This ensures that all calls are properly handled and its operators are properly trained to meet each emergency. Life Alert’s operators are instructed to stay on the line until emergency services arrive or until the situation is resolved.