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Medical Guardian Medical Alert Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
609 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24-hour monitoring. With its many plan options and devices, Medical Guardian stands out in the industry for product variety, the wide radius of its wireless devices, simple two-way communication, and for its 13, U.S. Based, 24/7 monitoring centers.
 
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How is Medical Guardian rated?

Breakdown

5.0/5
Monitoring
4.8/5
Equipment
4.8/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 4.9 / 5 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their caregivers.

The company offers professional monitoring from their 13, U.S.-based, 24/7 monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations.

Furthermore, its state-of-the-art smartwatches put Medical Guardian at the forefront of technological advancement in the realm of medical alerts. Medical Guardian scores highly with us for its diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 4.8 / 5

Medical Guardian offers five easy to use and install devices with that can be equipped with optional fall detection and your choice of landline, cellular, or mobile/GPS connectivity.

They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons.

Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Other devices offer even longer battery life—up to seven days.

Medical Guardian recently introduced the Guardian Mini. The unit is quite petite, weighing in at just over an ounce and measuring 1.38 inches across. You can wear it on a lanyard or clip it anywhere on your person with the clip that's included.

Medical Guardian offers a mobile app that can be set up to issue a variety of alerts to family members. For family members and caregivers who prefer not to install the app, alerts can be delivered via text message or email.

The company’s latest product is the MGMove smartwatch, powered by AT&T 4G LTE. The touch-screen device has a multitude of features that combine the conveniences of a smartwatch with the functionality of a help button. It can report emergencies to the monitoring center using the SOS app, track their steps to keep up with their daily goals, check the weather at any time, and set reminders. The watch can also be used as a messaging device between the user and their Care Circle members.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Bracelet
Mobile/GPS Battery Life
168 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 5 / 5

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry.

Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service.

With state-of-the-art servers and telecommunications equipment, Medical Guardian's monitoring centers are capable of 100% redundancy even under the most severe scenarios.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract and Price - 4.8 / 5

Medical Guardian provides free activation for all their standard medical alert systems. Shipping is free when you sign up for a quarterly or longer contract.

Medical Guardian offers free equipment for two of its five products. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. Its newest product, the MGMove smartwatch, has a purchase price of $199.95 and a service plan that costs $44.95. It offers enhanced features such as reminders and messaging. The lowest-cost option from Medical Guardian’s line of on-the-go and at-home medical alert devices includes a free neck pendant or wristband with a call button.
Medical Guardian does not require customers to make a long-term commitment. You can pay for service monthly. However, the company discounts its prices when you select the quarterly or annual payment option.

Starting Prices per Month

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Minimum Contract Length
1 months
Activation/ Installation Fee
None
Equipment Fees
Varies by product.
Free Trial Period
None
Cancellation Policy
Medical Guardian will refund any prorated amount due based on the date the equipment was received, minus a $50 restocking fee as outlined in the Terms of Service.

Medical Guardian Reputation

Reputation and Certifications - 5 / 5

Medical Guardian devices have won numerous consumer honors. Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with the organization. That rating is at odds, however, with the poor rating awarded by customers who review Medical Guardian on the BBB website: Just 1.1 out of 5 stars.

The company earns an impressive 4.6 out of 5 stars from customers who review it on Google.

Trustpilot users aren't enthusiastic about Medical Guardian, however, and give the company a "bad" rating of 1.7 out of 5 stars. Medical Guardian does take the time to check and respond to consumer reviews.

Medical Guardian monitoring services are certified by Underwriters Laboratories, The Monitoring Association, and Factory Mutual.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
11.0 out of 5
BBB Rating
A+
BBB Neutral Reviews
0
Date Collected
2023-06-27

Disclaimers

Contact & Additional Information

Homepage URL
https://www.medicalguardian.com/
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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609 Customer Comments & Reviews

Loading Reviews ...
Bryan G
4/28/2016
We got a Medical Guardian alert button for my mother after my dad died. it has really given us peace of mind. and it is so easy to set up and use. thank you Medical Guardian

V
Veronica B
4/28/2016
The system was exceptionally easy to setup. It offers me peace of mind when my 95 yr old mother is left alone (pictured).

Dan W
4/28/2016
I have only had Medical Guardian for a short time and totally satisfied with it. I have not had to use it for any reason yet and am happy about that. However, the big negative I have with the system, and this is what caused only 4 stars and not the 5, is that it takes to long, IMHO, to answer a call. If you can get this to be faster, especially since it is an emergency notification system, I would be more then happy to give you a 5 star rating. I will and do recommend it to family and friends.

Alan E
4/28/2016
Equipment arrived promptly. Setup was simple. One complication, use a cell phone when activating if the land line phone is not at the base station location. Initial attempt to activate resulted in a long hold and I was requested to leave a phone number. Got a call back 36 hours later! when I was out of state and could not access the base unit. On returning, called and started the process again. Call was answered promptly and this was the point when I found it was necessary to continue on a cell phone. Gave the agent my number and did not get a call back for 40 minutes. Finally, called again, got a new agent and went thru the process and tested all buttons, This went smoothly as it... Read More

Barry A
4/28/2016
Gives me peace of mind knowing I can leave my mother for alone short periods of time and she is in good hands.

B
Bonnie B
4/9/2016
I greatly appreciated the information and assistance I received from Jason Rosengrant. I have been offered other medical alert systems but turned them down because I could not get information that made me feel secure with miy lifestyle. I am 66 years old and am a Jailer for the local county jail. I also have MS. I just do not have time to have emergencies, but I am realistic. Accidents happen and I do fall. I need to know I can have assistance if there is no one else around - then VOILA!!! There you were. Thanks for being there. I am looking forward to receiving my mobile system. Bonnie Barrington (936) xxx-xxxx - Garrison, Texas. I have referred to another interested party.... Read More

J
Josephine R
4/4/2016
Easy ro i stall and test. Service reps were extremely feiendly and knowledgeable. Completely satisfied with equipment and service.

Dave S
4/4/2016
The unit arrived defective and has not yet been replaced. Had to make numerous calls to find out that the unit did not work. At first it was told that I had problems with my line before finally admit the unit was faulty. Over two hours on the phone chasing my tail - answering the same questions over and over again.

M
mlr
4/4/2016
Arrived late. Incorrect order. One week has elapsed and still awaiting credit to account as well as correct pendant.

S
Susan N
3/29/2016
We are a new customer and have just set up the equipment so we are not able to comment on the service. I will say that the set up was very easy. The customer support and service have been wonderful. Thank You, Susan Nalducci

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