Medical Guardian Medical Alert Review
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609 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24-hour monitoring. With its many plan options and devices, Medical Guardian stands out in the industry for product variety, the wide radius of its wireless devices, simple two-way communication, and for its 13, U.S. Based, 24/7 monitoring centers.
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609 Customer Comments & Reviews
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it was easy to purchase. He answered all of my questions. It arrived less than a week later. It was activated with no problems. Now my family has peace of mind
The phone call I had with Paul was a positive one. He explained everything to me to where I understand and didn't have to ask a second time. The only problem I had was that I had not even finished reading about it online when he called. You need to give people a little bit more time to finish reading about your product before calling.
Erin was the best.
We bought from your company because she was allways so kind and patient with all the questions
Thank you
I spoke with Eron Brin she was very helpful getting me set up with my new system. The equipment came in a day early, i also requested a lock box that will be send to me very soon, all i can say you have a excellent staff please let them know i /we appreciated everything they do every day. Also when i set up my box the operator answer in less than 30 seconds that its a plus in my book. I am extremely happy with the system and service. I give you 5 Stars
Carlos E
Except for a wait getting through to someone for the initial activation (I left my number and they called me back within an hour), everything is as advertised. The system is remarkably simple to use and set up. The instructions on the phone were easy to understand and the lady I spoke to answered all of my questions. When the button was pressed for a test, the operator answered within 15 seconds, knew my fathers' name, and exactly where he was, and asked him what assistance he needed. I have the premium plan for my dad and like knowing that if he takes a fall, the system will automatically contact an operator. I find the service to be very reasonably priced for the peace of mind that it... Read More
I received my order for the Medical Guardian product, and immediately opened to go through all the set up instructions. The instructions were very easy to follow, the receiver/cellular connection is easy to understand and read, and the button appears to be of good quality. My only concern at this point is the fact that I attempted to phone the Technical Assistance service using the number provided in the materials, and I was on hold for so long, I gave up. I almost packaged the thing up, and sent it back. However, I did call the other number provided for activation. I was on hold for a time, but finally made contact with someone who showed me courtesy and was helpful in answering any... Read More
I called for some information for my mom. I was not intending to sign up. Robin was so good at informing me about all the services. I ended up paying for a full year and insurance by the time we hung up. He took his time and never rushed me. He answered all my questions no matter how many times I asked the same question. He is excellent at his job. I never looked anywhere else.
they don't want a review tried to sent two bad one hit sumit button it did not send either one.don;t do bus.with them
The device works wonderfully. The sales staff is quick and helpful and make it sound as if you are the most important person in the world to them. The fact is you are NOT! I returned my device because I did not need it nor want it any longer. The device was returned on January 16, 2015. It is now March 9, 2015 and I am still being charged for the service. I have made three phone calls and talked with two different people, Neil and Sharon (Sharon 2 times) and was assured that this would be taken care of. I just got off the phone with Sharon and now they need tracking information. I provided it, and they now tell me they have to forward the info to the warehouse for confirmation. I... Read More
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