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MediPendant Review


ConsumersAdvocate.org Rating: 2.4 / 5 (Average)
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MediPendant is a medical alert product developed by Pennsylvania-based Medical Alarm Concepts.

Created in 2009, MediPendant is a two-way communication device that operates within a 600 foot radius.

This product offers bilingual support, 24 hour EMT monitoring, and a guarantee of battery life up to 30 hours.
 
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How is MediPendant rated?

Breakdown

1.0/5
Monitoring
2.5/5
Equipment
3.0/5
Contract and Price
3.0/5
Reputation and Certifications

Overall Rating: 2.4 / 5 (Average)

MediPendant's equipment seems to offer features that its competitors do not, such as significantly longer pendant range and the ability to speak and listen through the pendant.

Still, the lack of a GPS-based system limits the product's usefulness outside the home and yard.

The company's pricing and billing practices may make this service difficult for some customers to afford.

Its reputation cannot be ascertained at this time.

MediPendant Equipment

Equipment - 2.5 / 5

MediPendant's equipment offers customers the ability to speak with and listen to the operator through a pendant.

Its whole-house coverage compares favorably to many competitors and provides communication more than 600 feet away from a base station.

The system is designed to work with or without a land line.

However, no GPS-based system is available.
System Types
Home Landline
Home Cellular
Help Button Option
Necklace
Wristband
Base Station Backup Battery
30 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T
Ooma
Vonage

Monitoring

Monitoring - 1 / 5

The company offers bilingual English/Spanish EMT-certified operators, but its website does not provide additional information about their training or procedures.
Monitoring Options
Professionally Monitored
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does MediPendant cost?

Contract and Price - 3 / 5

MediPendant allows cancellation of its service at any time.

Customers are guaranteed a pro rata refund for unused service days.

Customers can choose to be billed every three months, every six months, or every year for the service.

Pricing starts at an effective rate of $29.95 per month, but to avail themselves of that price, customers have to select the annual payment option of $359.40.

This may put the product out of reach of people on a limited income.

Customers who choose to be billed quarterly pay an effective rate of $34.95 per month, which makes it more expensive than many of its competitors.

A 10% discount is available to AARP members, but it is unclear whether this applies to bills over the life of the customer relationship or only to the first payment.

Starting Prices per Month

Landline
$29.95
Cellular
$29.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Free Trial Period
None
Cancellation Policy
No cancellation fees

MediPendant Reputation

Reputation and Certifications - 3 / 5

MediPendant has been in business since 2008.

It is not accredited by the BBB, but it does have an A+ rating with zero complaints.

It has no rating from TrustPilot.

The company does not list any affiliations or endorsements on its website.

Additional Ratings

BBB Rating
A+
Date Collected
2017-08-18

Disclaimers

Contact & Additional Information

Homepage URL
http://www.medipendant.com
Headquarters Address
200 West Church Road, Suite B, King of Prussia, PA, 19406
Mailing Address
200 West Church Road, Suite B, King of Prussia, PA, 19406
Year Founded
2008

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Customer Comments & Reviews

Loading Reviews ...
ally k
11/21/2018
I like this company a lot. Reasonable prices, staffed by seniors, available, friendly, and patient (very kind to my non-tech-savvy mother). On top of all that, when automatic billing got messed up and they couldn't get in touch with me, they kept the service on for my mother for safety reasons. I have maintained this service for years for my mom, and I have had nothing but good experiences.

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