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MobileHelp Medical Alert Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
25 Customer Comments & Reviews - see all comments
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MobileHelp is a provider of medical alerts that was founded in 2006. This Florida-based company specializes in medical alerts equipped with fall detection and location tracking technology. MobileHelp operates exclusively in the cellular domain, thus negating the need for a landline. Its three subscription tiers vary in terms of consumer’s level of activity and mobility.
 
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How is Mobile Help rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

MobileHelp Medical Alert offers three convenient and straightforward systems with cellular connectivity, which means no landline or cellular contracts are required.

In line with other top medical alert providers, the company has also done away with contracts, shipping costs, and activation fees, leaving customers to enjoy quality monitoring, customer service, and support; for a flexible annual, semi-annual, quarterly, or monthly fee.

Although their offer is somewhat similar to others we have reviewed, MobileHelp provides one of the fastest response times in the industry and more payment options than other competitors, making them the go-to choice for anyone looking for a prompt and dependable medical alert system.

Mobile Help Equipment

Equipment - 5 / 5

MobileHelp offers three medical alert systems, the Classic, Duo, and Solo, which work through AT&T's cellular network.

While their Classic system is ideal for those who simply need protection at home, their Solo device is a mobile alternative that provides protection both at home and on the go.

Their most versatile and comprehensive plan is the Duo system, which offers the convenience of a mobile GPS-enabled help button that can be worn as a pendant or bracelet, and includes a home base station.

All of MobileHelp's products are easy to install and test, with excellent additional features such as automatic fall detection and location tracking, making them an attractive alternative for more active users.
System Types
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
30 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Mobile Help, in its sole discretion, may repair or replace the system if becomes damaged or defective. Unless this has been disassembled, repaired or modified by an unauthorized service representative. A replacement price of up to $350 for the system is charged for damages due to negligence or repair by an unauthorized representative.

Monitoring

Monitoring - 5 / 5

MobileHelp provides professional round-the-clock monitoring and emergency dispatch services and assistance from a professional, multilingual staff.

Although their two monitoring centers are outsourced, they advertise an incredible 17-second response time, one of the fastest in the industry.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
2
Advertised Response Time
17 seconds
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Mobile Help cost?

Contract and Price - 5 / 5

MobileHelp's Classic system is available for $34.95 a month, while their Solo and Duo systems can be purchased for $37.95 and $41.95 respectively.

The company offers discounted prices for clients who select annual, semi-annual, or quarterly billing with their Classic system.

MobileHelp offers their monitoring services without long-term contracts, equipment fees, shipping costs, or activation fees. Their plans are also cancellable, yet customers must return the entire system or continue to be charged the service fee.

In the event that service charges go unpaid and the equipment is not returned, the customer will be responsible for the total cost of the system, which could be up to $350.00 dollars.

Starting Prices per Month

Landline
$29.95
Cellular
$37.95
Mobile/GPS
$41.95

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Free Trial Period
30 Days
Cancellation Policy
If the complete System is not returned, you will continue to be charged the service fee. If you fail to pay the service fee and do not return the equipment, you shall pay Company up to Three Hundred Fifty Dollars ($350.00) for the System, plus any unpaid service fees.

Mobile Help Reputation

Reputation and Certifications - 5 / 5

Mobile Help UL and CSAA-certified, as well as a Better Business Bureau accredited company with an A+ rating.

Although there have been some complaints filed against the business, the company has taken the time to reply to negative customer feedback and provide timely resolutions to all pending cases.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

BBB Rating
A+
Date Collected
2017-08-17

Disclaimers

Contact & Additional Information

Homepage URL
https://www.mobilehelp.com/
Headquarters Address
3701 Fau Blvd STE 300, Boca Raton, FL, 33431
Mailing Address
3701 Fau Blvd STE 300, Boca Raton, FL, 33431
Year Founded
2008

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25 Customer Comments & Reviews

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June K
3/7/2020
The GPS unit for travel is awful while it's being electrically charged. It blinks colored lights that light up a whole room and kept me up all night, as well as my house guests. It also stays lighted when it was in my purse, causing outsiders comments. My home unit that has lighted "reset" and "emergency" buttons also has issues. The Emergency light goes out for at least 4-5 hours daily.

Helen W
8/9/2019
I have had Mobile Help for a couple of years and they are terrific. I have been surprised by EMTS numerous times when wrist button was accidentally punched and everyone was so nice. Please note the response time is incredibly fast. Last time I was just trying to retrieve phone message from alert center when EMTS walked in my back door. As near as I could tell, response from button push to their arrival was about 13 minutes. How is that for service? Could not be happier with my choice. Comptent, courteous, caring and always pleasant. Thank you Mobile Alert for restoring my confidence in living alone after many falls.

Sandy B
6/4/2019
Just received my alert system and opened it up I could not find my" fall pendent" and I only got 1 watch pendentWhen ordering I understood that the fall button was included in the amount I was charged when ordering .I am waiting for someone to hook it up for me hopefully by the weekend I am 82 yrs old and was wanting to keep my payments to not run over 40.00 month I am looking forward to along friend ship with MOBILE HELP!!

MobileHelp  
Official Response

Admin of MobileHelp Medical Alert
Sandy, It was a pleasure speaking to you the other day. I am happy we were able to clear up any misunderstandings regarding the system you received. We are very happy to have you as part of the MobileHelp family! Please let us know if you need any further assistance. Kind Regards, MobileHelp
J
Janina R
1/10/2019
I have been using this company for two years. Their equipment is excellent. Their service is excellent. The people with whom I have interacted have been outstanding and professional. I feel very "safe" but what is also great is that in someone else's emergency, when I am in their area or environment, I can call for help as well..... This service is worth every cent! I am grateful that I have it......Janina R. New York

D
Diane N
10/12/2018
i was charged 89 dollars for one month which included a 49 dollar processing fee whats up with that? i have the number he called me from if you need it and he charged me 39.95 a month!!! for a solo model 2 dollars more than i was supposed to be charged

M
MobileHelp  
Official Response

Admin of MobileHelp Medical Alert
Diane, Thank you for contacting MobileHelp. It was a pleasure speaking with you today. As discussed the solo system is normally $37.95 per month, you also have a fall detection pendant, which is an additional $10 per month = $47.95 per month. However, your sales consultant set you up with the HERO solo system, where you pay the one time processing fee of $49.95 and then you have a lower monthly rate. You monthly rate is $29.95 per month + $10 for the fall detection pendant = $39.95 per month. You will save the most money with the plan that you are on. Should you have any additional questions or concerns, please contact Customer Care at 877-827-6207. Best Regards, MobileHelp
J
Jane
8/7/2018
I have had this for about a month and it does work, in fact it is too sensitive, it goes off if just bumps something like my dishwasher rack. I have tried on my mobil phone and my land line phone to contact customer service to no avail. I get push nine and we will call you back, that was six hours ago and no return call on either phone. So I am not happy with that aspect. I want to see if they can make it less sensitive but guess they do not care about customer service. The device is fine, the service is not. If I could just leave a review for service it would be a one.

M
MobileHelp  
Official Response

Admin of MobileHelp Medical Alert
Jane, We are sorry to hear about your experience. Please email in to CS@mobilehelp.com with your contact information so that we can reach out to you. We look forward to speaking to you. Best Regards, MobileHelp
M
mercedes a
6/7/2018
I have been without a lockbox for many months. I don't know what happened to my original one. It just disappeared. When I called to get another one, the person told me that they would send me another free of charge. However, I have never received a replacement. Other than that I have no complaints. Mercedes Angerman Wrangell, AK

M
MobileHelp  
Official Response

Admin of MobileHelp Medical Alert
Mercedes, It was a pleasure speaking to you the other day. We apologize that you did not receive your original lockbox replacement, however, a new one is on its way to you now. If you need any further assistance, please do not hesitate to contact us at 877-827-6207. Best Regards, MobileHelp
C
C W
4/12/2018
I am so pleased with my MobileHelp Medical Alert System. The staff is always ready with emergency help. I also like the fact that I can call day, night or weekend to make instant changes to my personal/contact info; this is just as important as getting speedy medial assistance. Thanks Brittany! Thanks MobileHelp!

M
Mary M
3/22/2018
If everyone had a Mobile Home Alert System at Home and a necklace with them to carry when they are out, if they fall they well have nothing to worry about. The best investment I ever made is The"Mobile Home Alert"I sleep well at night, knowing that if have to get up to go the bathroom if should fall, My Mobile if there to help one push and they will connect you with the ambulance. I recommend this system to everyone that is home alone like me. I have no worry's MOBILE HELP is there to help me. Thank you Mobile Help, for you help!!!!!!

John D
3/21/2018
They are great, A-1 in my book. They really seem to care about people.

MobileHelp  
Official Response

Admin of MobileHelp Medical Alert
John, Thank you so much! What a sweet review! We genuinely care about our customers and are so glad that you have experienced this. Thank you for being a part of the MobileHelp family! Kind Regards, MobileHelp
Top Rated
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First Month Free + No Equipment Fees
  • Plans start at $26.99/mo. – No contract & lifetime warranty
  • Complete coverage home & away w/GPS
  • A+ Better Business Bureau Rating
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