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MobileHelp Medical Alert Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
25 Customer Comments & Reviews - see all comments
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MobileHelp is a provider of medical alerts that was founded in 2006. This Florida-based company specializes in medical alerts equipped with fall detection and location tracking technology. MobileHelp operates exclusively in the cellular domain, thus negating the need for a landline. Its three subscription tiers vary in terms of consumer’s level of activity and mobility.
 
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How is Mobile Help rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

MobileHelp Medical Alert offers three convenient and straightforward systems with cellular connectivity, which means no landline or cellular contracts are required.

In line with other top medical alert providers, the company has also done away with contracts, shipping costs, and activation fees, leaving customers to enjoy quality monitoring, customer service, and support; for a flexible annual, semi-annual, quarterly, or monthly fee.

Although their offer is somewhat similar to others we have reviewed, MobileHelp provides one of the fastest response times in the industry and more payment options than other competitors, making them the go-to choice for anyone looking for a prompt and dependable medical alert system.

Mobile Help Equipment

Equipment - 5 / 5

MobileHelp offers three medical alert systems, the Classic, Duo, and Solo, which work through AT&T's cellular network.

While their Classic system is ideal for those who simply need protection at home, their Solo device is a mobile alternative that provides protection both at home and on the go.

Their most versatile and comprehensive plan is the Duo system, which offers the convenience of a mobile GPS-enabled help button that can be worn as a pendant or bracelet, and includes a home base station.

All of MobileHelp's products are easy to install and test, with excellent additional features such as automatic fall detection and location tracking, making them an attractive alternative for more active users.
System Types
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
30 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Mobile Help, in its sole discretion, may repair or replace the system if becomes damaged or defective. Unless this has been disassembled, repaired or modified by an unauthorized service representative. A replacement price of up to $350 for the system is charged for damages due to negligence or repair by an unauthorized representative.

Monitoring

Monitoring - 5 / 5

MobileHelp provides professional round-the-clock monitoring and emergency dispatch services and assistance from a professional, multilingual staff.

Although their two monitoring centers are outsourced, they advertise an incredible 17-second response time, one of the fastest in the industry.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
2
Advertised Response Time
17 seconds
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Mobile Help cost?

Contract and Price - 5 / 5

MobileHelp's Classic system is available for $34.95 a month, while their Solo and Duo systems can be purchased for $37.95 and $41.95 respectively.

The company offers discounted prices for clients who select annual, semi-annual, or quarterly billing with their Classic system.

MobileHelp offers their monitoring services without long-term contracts, equipment fees, shipping costs, or activation fees. Their plans are also cancellable, yet customers must return the entire system or continue to be charged the service fee.

In the event that service charges go unpaid and the equipment is not returned, the customer will be responsible for the total cost of the system, which could be up to $350.00 dollars.

Starting Prices per Month

Landline
$29.95
Cellular
$37.95
Mobile/GPS
$41.95

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Free Trial Period
30 Days
Cancellation Policy
If the complete System is not returned, you will continue to be charged the service fee. If you fail to pay the service fee and do not return the equipment, you shall pay Company up to Three Hundred Fifty Dollars ($350.00) for the System, plus any unpaid service fees.

Mobile Help Reputation

Reputation and Certifications - 5 / 5

Mobile Help UL and CSAA-certified, as well as a Better Business Bureau accredited company with an A+ rating.

Although there have been some complaints filed against the business, the company has taken the time to reply to negative customer feedback and provide timely resolutions to all pending cases.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

BBB Rating
A+
Date Collected
2017-08-17

Disclaimers

Contact & Additional Information

Homepage URL
https://www.mobilehelp.com/
Headquarters Address
3701 Fau Blvd STE 300, Boca Raton, FL, 33431
Mailing Address
3701 Fau Blvd STE 300, Boca Raton, FL, 33431
Year Founded
2008

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25 Customer Comments & Reviews

Loading Reviews ...
D
Dianna M
3/17/2018
I was referred to you by a friend and have loved working with. All of the equipment came quickly and was easy to set up. I love having the mobile device. Everyone I have talked with has been very helpful and kind. Thank you!

Mary B
3/9/2018
I have worked with four Medcal Alert companies now. I have encountered lack of honesty, a good product but poor organization, a good product but tied to a landline unless you paid a big price and now I have conmected with a company I can hopefully enjoy for many years that offers everything I have been wanting for a price I can afford. I have met several very nice people by phone. They knew their business very well and were all very helpful. I have really appreciated the organization I have seen. Certainly makes me more confident in my choice and makes the service so easy.

MobileHelp  
Official Response

Admin of MobileHelp Medical Alert
Mary Beth, Thank you for this fabulous review! We truly appreciate your feedback and look forward to having you a as a customer for many years to come! Sincerely, MobileHelp
C
Claudia
3/8/2018
This company is wonderful to work with. They have gone above and beyond in ensuring my mother was covered in case of a fall for if she needed help. Their products are outstanding and they monitor them to make sure they are charged and up to date. I would highly recommend them.

M
MobileHelp  
Official Response

Admin of MobileHelp Medical Alert
Claudia, Thank you so much for taking the time to leave this wonderful review! We are elated to see that we have exceeded your expectations & are happy that we could be there for you & your mom. Kind Regards, MobileHelp
R
Ronald L
3/6/2018
I think It's Great To Have This Service Highly Recommed

P
Patricia K
3/2/2018
Over all I'm happy with the service that I have received when I have contacted the company. I do have a small problem though, when I received my system the leather case for the mobile device was not included. I talked to someone about having it sent out however it's been a couple of weeks and it hasn't arrived. I sure would appreciate getting it.

M
MobileHelp  
Official Response

Admin of MobileHelp Medical Alert
Patricia, We are very sorry you have not received your mobile case. Thank you for bringing it to our attention. We went ahead and processed the order for a mobile case today and it will go out in the mail on Monday. Once again, we apologize that was not given to you in a timely fashion. If you need anything else, please do not hesitate to contact us. Sincerely, MobileHelp
T
Tom
2/23/2018
i needed a new holster for mobile unit and rep was very helpful and sent a new one out immediately

M
MobileHelp  
Official Response

Admin of MobileHelp Medical Alert
Tom, We are delighted to hear about your experience with the representative! Best Regards, MobileHelp
Allan T
2/22/2018
I looked at several plans before I chose MobileHelp. I got more for my money, super service and a quality product. I was thankfully never in an emergency where I needed it but knew it was there. Frequent tests also increased my confidence.

J
john b
2/20/2018
just purchased the unit but everyone that i talked too was very helpful

M
MobileHelp  
Official Response

Admin of MobileHelp Medical Alert
John, At MobileHelp we pride ourselves in providing a great experience to our customers and are pleased to hear that is what is exactly what you experienced! Thank you for being a valued part of the MobileHelp family! Best Regards, MobileHelp
Frank C
2/8/2018
I purchased this unit about 7 months ago and am completely satisfied. Have had to use it twice in the last 6 weeks. Great response time. Have lock box on front door so fire department was able to get into house with no problem.

David K
7/1/2017
I just started with MobileHelp. I am a tech dummy, so have had a lot of questions for them which were answered quickly and accurately. I have tested EVERY button and device they sent me and they were patient and understanding. Only on one instance did it take what to me was too long to respond. I will be watching that in the future. To me taking more than 30 seconds to respond to an emergency is unacceptable. In the one instance, it was late evening and >60 second response time. I have the Duo system with the fall detector and am impressed with the equipment. It is easy to set up and use. The company promises to provide batteries for the buttons when needed. Ordering was easy, and... Read More

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First Month Free + No Equipment Fees
  • Plans start at $26.99/mo. – No contract & lifetime warranty
  • Complete coverage home & away w/GPS
  • A+ Better Business Bureau Rating
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