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MobileHelp Medical Alert Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
25 Customer Comments & Reviews - see all comments
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MobileHelp is a provider of medical alerts that was founded in 2006. This Florida-based company specializes in medical alerts equipped with fall detection and location tracking technology. MobileHelp operates exclusively in the cellular domain, thus negating the need for a landline. Its three subscription tiers vary in terms of consumer’s level of activity and mobility.
 
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How is Mobile Help rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

MobileHelp Medical Alert offers three convenient and straightforward systems with cellular connectivity, which means no landline or cellular contracts are required.

In line with other top medical alert providers, the company has also done away with contracts, shipping costs, and activation fees, leaving customers to enjoy quality monitoring, customer service, and support; for a flexible annual, semi-annual, quarterly, or monthly fee.

Although their offer is somewhat similar to others we have reviewed, MobileHelp provides one of the fastest response times in the industry and more payment options than other competitors, making them the go-to choice for anyone looking for a prompt and dependable medical alert system.

Mobile Help Equipment

Equipment - 5 / 5

MobileHelp offers three medical alert systems, the Classic, Duo, and Solo, which work through AT&T's cellular network.

While their Classic system is ideal for those who simply need protection at home, their Solo device is a mobile alternative that provides protection both at home and on the go.

Their most versatile and comprehensive plan is the Duo system, which offers the convenience of a mobile GPS-enabled help button that can be worn as a pendant or bracelet, and includes a home base station.

All of MobileHelp's products are easy to install and test, with excellent additional features such as automatic fall detection and location tracking, making them an attractive alternative for more active users.
System Types
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
30 hours
Mobile/GPS Battery Life
24 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Mobile Help, in its sole discretion, may repair or replace the system if becomes damaged or defective. Unless this has been disassembled, repaired or modified by an unauthorized service representative. A replacement price of up to $350 for the system is charged for damages due to negligence or repair by an unauthorized representative.

Monitoring

Monitoring - 5 / 5

MobileHelp provides professional round-the-clock monitoring and emergency dispatch services and assistance from a professional, multilingual staff.

Although their two monitoring centers are outsourced, they advertise an incredible 17-second response time, one of the fastest in the industry.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
2
Advertised Response Time
17 seconds
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Mobile Help cost?

Contract and Price - 5 / 5

MobileHelp's Classic system is available for $34.95 a month, while their Solo and Duo systems can be purchased for $37.95 and $41.95 respectively.

The company offers discounted prices for clients who select annual, semi-annual, or quarterly billing with their Classic system.

MobileHelp offers their monitoring services without long-term contracts, equipment fees, shipping costs, or activation fees. Their plans are also cancellable, yet customers must return the entire system or continue to be charged the service fee.

In the event that service charges go unpaid and the equipment is not returned, the customer will be responsible for the total cost of the system, which could be up to $350.00 dollars.

Starting Prices per Month

Landline
$29.95
Cellular
$37.95
Mobile/GPS
$41.95

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Free Trial Period
30 Days
Cancellation Policy
If the complete System is not returned, you will continue to be charged the service fee. If you fail to pay the service fee and do not return the equipment, you shall pay Company up to Three Hundred Fifty Dollars ($350.00) for the System, plus any unpaid service fees.

Mobile Help Reputation

Reputation and Certifications - 5 / 5

Mobile Help UL and CSAA-certified, as well as a Better Business Bureau accredited company with an A+ rating.

Although there have been some complaints filed against the business, the company has taken the time to reply to negative customer feedback and provide timely resolutions to all pending cases.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

BBB Rating
A+
Date Collected
2017-08-17

Disclaimers

Contact & Additional Information

Homepage URL
https://www.mobilehelp.com/
Headquarters Address
3701 Fau Blvd STE 300, Boca Raton, FL, 33431
Mailing Address
3701 Fau Blvd STE 300, Boca Raton, FL, 33431
Year Founded
2008

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25 Customer Comments & Reviews

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J
Jan G
3/29/2017
superior customer service, makes me feel secure that my mother can receive help with the push of a button or automatically with her fall button. easy to set up and allows my mom to go out and not be concerned about needing help

T
Ted R
3/27/2017
Rae Morue March 23rd, 2017 Phoenix, AZ We decided to get Mobile Help after my wife had a surgery over a year ago. Every representative we spoke with was good and there was no problem with the equipment. My 94 year old mother uses the necklace whenever she comes over now because we really don’t need it anymore, however it’s definitely a good company.

S
Stevej
8/31/2016
My Mother-in-law had a medical emergency and used her MobileHelp pendent to request an ambulance. My wife and I had a call on our phone and the caller id said ” Rapid Res Moni” we did not answer, not recognizing the caller. we live in Nevada, a swing state for elections and we get at least 15-20 political calls/day where we do not recognize the caller. It turns out that the call was very important as the lady was taken to the hospital. Our inquiry as to why the caller id did not say MobilHelp we were told that Rapid Res Moni serves many response companies and can not personalize the MobilHelp caller id. If anybody actually believes that this can’t be done I have a nice bridge in... Read More

P
Phoenix B
4/29/2015
Why are they rated only 3 out of 5 stars? Plus, I don't trust the BBB having used them before with an A+ rating on Movers Inc. and got the worst services EVER! As a disabled person it took them 14 hours with damaged and stolen property. Would like to see some negative testimonies for MobilHelp. NO company is perfect. Thanks.

M
Michael H
2/14/2015
This mobile one is great, this goes anywhere and can track your position and if you need help they will talk with till you get the help you need.

Top Rated
Our Partner
First Month Free + No Equipment Fees
  • Plans start at $26.99/mo. – No contract & lifetime warranty
  • Complete coverage home & away w/GPS
  • A+ Better Business Bureau Rating
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