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Aptive Pest Control Review
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19,973 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
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19973 Customer Comments & Reviews
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I regret ever signing up with Aptive. After canceling my service and getting both email and verbal confirmation, the technician still showed up my house anyway. I even texted the technician directly, but instead of acknowledging my request, he ignored me and instead replied that the service was done and which areas he focused on. Meanwhile, my daughter called me in a panic because a stranger was walking around our house. That was the last straw. I immediately requested to terminate the contract as it became a safety issue, but Aptive still hit me with the full $199 cancellation fee—taking zero responsibility for how unsafe the whole situation made us feel and why we were terminating . Do... Read More
We originally signed up for Aptive in 2018 as a safer alternative to other pest control services. The price was decent for the time and seemed like a great option. At first we didn't see much of an improvement in ants, spiders, beetles, or much else. We gave it another chance and after the 2nd application it seemed like it was finally working. We kept service up for a year, decided to take a break and then restarted in 2023 after noticing an uptick in various species of ants and many other pests including mice, rats, and more. Again, didn't see much improvement after the first visit even though the service person did a very thorough job. After that first service, I noticed a decrease in... Read More
Lies, Lies, Lies! Hard pressure sale with lies. 1 all your neighbors have joined, Lie! 2 It will only cost you $300/year if you sign a 2 year contract, Lie! The cost is $200/month with a minimum of $2400.00 over 2 years, and they don't kill the bugs. Mosquitoes got so much worse. The only thing they killed were bees and butterflies. Absolutely no value for the money spent. Horrible customer service with no care or concern for how the service was sold and the lies the salesman told. They deserve zero stars. Big cancellation fee, $200 Just slam the door when they come.
I agree to try this service for 99.00 every month for a couple of months and then after that every other month. Imagine my surprise when I found out they were charging me 159.00 a month. This was only for the outside of my house. I canceled today and they charged 199.00 to do that. They did not give me what they told me. Please do not get service through them. They will take advantage of you!!!
Just wanted to send a shout out for your tech Mark on his latest treatment of my house. Once again another great job,thanks for your help.
Hired Active to treat yard and inside for pest control The first few treatments went fine both inside and the yard. Their one service tech "Drake" does an excellent job. However experiences with their other techs are less than satisfactory. They literally do the minimum and I have caught them not treating the yard and only doing a quick walk around the perimeter of the house to treat the 1 acre lot. From ringing the doorbell to "treating" my yard and leaving was literally 10 minutes. It's recorded on the Ring Camera. And showing up at 7:15pm when I've literally waited all day for the "treatment" is not acceptable. This has happened in the past with other techs from Aptive. Sorry... Read More
Promises to perform pest control at reasonable prices. We have a large area that was discussed being treated and the technician twice performed their services in less than 20 minutes. First, "initial" treatment was ineffective, and we ended up treating the area ourselves with much better results. Second treatment was 25 minutes. Decided to cancel after the minimal effort to treat the entire area.
Was charged for discontinuing services based on the contract. Would not recommend their services.
This company is horrible to deal with. They told me I was signing up for inside and outside treatments but the technicians that have showed up say they are not qualified to do in house treatments. They also randomly schedule appointments and then rarely show up for that appointment while you have been left waiting all day. Then when you go to cancel your contract, they want to charge you $199 when they are not providing the services they said I was signing up for. Completely terrible company
All they want is your money and nothing else. Very hard to cancel the subscription and when you give them permission to charge your card, if it is at the limit they just bill you without telling you. When you call and say that you are going through financial hardships they just say in order to do anything about cancelling you must pay now. Very poor customer service.
Absolutely Horrendous! Lying sales reps sign people on contracts and dont disclose any information. Then want to double charge and then a $199.oo cancelation fee. Biggest scam in pest control.
Top Rated
Our Partner
Year-Round Protection
Plans Uniquely Tailored to Your Needs
30-Day Money Back Guarantee
Residential & Commercial Pest Control
Free Online Estimates
Treatments for: Moths, Cockroaches, Ants, Mice, Rats & More.