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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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Edward L
7/10/2021
Polluters. Chemicals they used smell like a Methyl Ethel Keytone derivative. Ordered them to stop it and leave my property I was not paying for chemical warfare

lucasbj9
6/26/2021
Great service! Nick went above and beyond. He was on time and put down sticky traps to see if there was any issues in the garage.

Steve V
6/16/2021
2 of your young salesman stopped by and were exceptionally rude. I live in area code 98682. They were riding on segueways. Pretty much smart mouths especially the dark headed one.

drmlhunt
6/8/2021
Did a wonderful job. I was pleasantly surprised. Great person who did great work. Can we have him back?

printersnpcs
5/20/2021
We were told by a sales person yesterday that a technician would be onsite between 12:00 and 5:00 PM on Thursday (today) No one showed up nor did anyone call us. We had to call Aptive at 5:00 to find out where the technicians were. Person we were talking to (Tracy) tried to reach them and could not reach the technicians. They are already proving this is an UNRELIABLE company! I SEE OTHERS HAVE HAD THIS SAME ISSUE AS WELL. An unhappy potential customer whose business you lost as we will be cancelling since we are within the 72 hour cancellation window.

L
linda t
5/13/2021
Great service. Fast response. Joseph was very friendly and helpful. He was very thorough, but cautious in protecting the honey bees and a nesting bird I have on my front porch. Thank you, Joseph

18billpay
4/30/2021
I would like to say thank you for sending out Mr. Corey Richardson he was so friendly and helpful! He was so happy to be a part of the Aptive, team, so that really says something great about this company as a whole! Taking great pride in getting rid of the pest inside and outside your home!!! Thanks Aptive Team

ampedforchrist
4/29/2021
did not know he even came. Was in and out quickly.

john.roets
4/26/2021
Dan Wilkinson always shows up to my home and goes above and beyond every time, compared to the technicians I've had in the past he's light years beyond and doesn't just do the bare minimum. Dan does all the normal service and also asks me if there is anything additional I want done or makes suggestions of additional service he can provide while at my quarterly appointment to combat our spiders and rodents, which is the main reason I have the service. Dan put some additional granular down around our shrub bed this time to make sure the spiders on the bushes don't have a chance. He also sprayed my garage and areas requested inside my home. I've had a minimum amount of spiders found in my... Read More

Jessika S
4/22/2021
Technician refused to treat inside of home. He treated outside only, then left without letting me know he completed the service.

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