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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

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N M
8/9/2021
Terrible customer service. Long wait times and you'll be lucky not to get a snippy representative. Do not be taken in by the promise of" re-treat service whenever you need it". It's next to impossible to get an application appointment. Everything is either full or" there aren't any routes open right now". Appointment windows are 4 hours so if you want treatment indoors you have to waste a half day. Also, BE SURE to confirm your appointment ahead of time. What you think is your appointment day is not always what they've decided your appointment day is. They will change it unbeknownst to you depending on their route schedule.

S
Susan W
8/2/2021
I am thrilled that Carlos B. once again was our technician. I really would like to have him as my regular because he does such a fantastic job. He is definitely an asset to Aptive. Over the years we have had several technicians but I honestly believe Carlos has been the best for us. I have had no problems whatsoever with Aptive Services and since we began using them in 2016, I have only had to have them come back one time. I cannot understand the bad reviews they have received because every technician we have encountered has been knowledgeable, courteous, respectful and arrived on the day scheduled.

miriamconcha2
7/28/2021
Mr. Luna having to do the pest control at home during this difficult times to the house was very appreciative, he was punctual to the time he said he will show up and professional. Thank you

J
Joanne F
7/26/2021
This is an horrible company!!! I had a sales person show up at my front door. Oh he was good. He did his homework stating several neighbors by name. Aptive would be in the neighborhood servicing their houses, we could take advantage of a free first application, and would be charged $109.00 for the second one. At the time I said we had Terminix and was happy with their service. The salesman asked to give them a try. I clarified it was only two applications and he said yes. He said he needed my signature to perform the service. Low and behold after the first application, I was charged $50.00. Thinking it was not buy one get one deal, but rather a half price deal. After second... Read More

C
Catherine D
7/14/2021
This is the WORST company out here! They make you sign a contract for a year, and then they show up when and if they want. Their first visit is pretty good, but after that they don't care because they know (think) you still have to pay them. Do Not waste your time with these thieves!

Edward L
7/10/2021
Polluters. Chemicals they used smell like a Methyl Ethel Keytone derivative. Ordered them to stop it and leave my property I was not paying for chemical warfare

lucasbj9
6/26/2021
Great service! Nick went above and beyond. He was on time and put down sticky traps to see if there was any issues in the garage.

Steve V
6/16/2021
2 of your young salesman stopped by and were exceptionally rude. I live in area code 98682. They were riding on segueways. Pretty much smart mouths especially the dark headed one.

drmlhunt
6/8/2021
Did a wonderful job. I was pleasantly surprised. Great person who did great work. Can we have him back?

printersnpcs
5/20/2021
We were told by a sales person yesterday that a technician would be onsite between 12:00 and 5:00 PM on Thursday (today) No one showed up nor did anyone call us. We had to call Aptive at 5:00 to find out where the technicians were. Person we were talking to (Tracy) tried to reach them and could not reach the technicians. They are already proving this is an UNRELIABLE company! I SEE OTHERS HAVE HAD THIS SAME ISSUE AS WELL. An unhappy potential customer whose business you lost as we will be cancelling since we are within the 72 hour cancellation window.

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