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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
F
Frances R
2/27/2021
Very nice person. Pleased with Aptive so far as haven't seen any nasty bugs in my house for a while and hope this rating doesn't put a curse on me.

1.billierhobbs
2/27/2021
Outstanding as I have come to expect from Aptive Environmental and their technicians. Josh was friendly, knowledgable and answered our questions addressed our concerns rapidly. His performance should be emulated by his teammates.

H
Homayoon K
2/27/2021
he was meticulous, pleasant and used enough product for all necessary areas.

R
Robin c
2/27/2021
Kinneth was amazing! He was so knowledgeable and THOROUGH! PLEASE assign him to my account! He is dependable!!! So respectful and considerate also!!

C
Carol
2/27/2021
Your agent Bobby Ross called to let me know when he’d be here, he arrived on time & went right to work after he came to the door and he explained what he would be doing.

Shashikiran S
2/27/2021
He did not even show up in my front door.. I did not even when he came and what he did.. I was at home the entire day.. I knew he had come only when I saw a note on the door. I had issues with cockroach in attic and garage had some worms and a dead rat. How can I explain or get this fixed when he doesn’t even show up. Please call back when you see this message. I have been trying to reach Aptive customer care since this appointment.

J
James T
2/27/2021
He was very polite. He did not rush he made sure to get all areas in the house that we asked for. He was very thorough.

L
Linda M
2/27/2021
I am sorry I didn't get to talk to our technician this time--was on a zoom call, but my husband saw him wiping down spider webs which we really appreciate! Everything looks great and we're very pleased! Thanks!

Becky W
2/27/2021
He has come to my house several times. Jeancy does a good job and has nice manners. Hope he gets to take care of my bugs & pests again!

Leslie U
2/27/2021
Michael is my technician here at my home, I happen to have an in home daycare so when he makes the kids laugh its nice. They always ask what's he doing, I say he is taking care of our stink bugs and stinging wasps. They know what bugs are so I think they appreciate him as much as I do.

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