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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
R
Rana
2/27/2021
Amanda was great ! She took her time and made sure she didn’t miss anything. She also answered any questions we had ! Thank you !

tamadisu
2/27/2021
I appreciate all works that Chris did service this time to my house, I'd like to give him 5 stars. Thanks Chris

K
Kathleen C
2/27/2021
Leroy did great - I was not home so he was able to keep in contact with my by text. I can't seem to connect to the site for a bonus for him! Thanks! Kathy Carr

charrelson338
2/27/2021
Our technician was great. Very polite and very professional. I was completely happy with the service provided

J
Jacqueline E
2/27/2021
Tristan was very polite, wore a mask and feet protection while spraying inside my house. He was able to answer all of my questions and address all of my concerns. He did an excellent job and was very knowledgeable.

M
Mark L
2/27/2021
Alonzo did an excellent job communicating his anticipated arrival time and once at the site asking if there were any particular issues I wished to address with him.

M
Maria C
2/27/2021
Fantastic job during the last visit. Very detailed and really professional. Never had any issues with the service!

S
Suzette M
2/27/2021
He did an excellent job at our home!!! Thanks! I would give this service and technician a rating of 10.

S
Stephanie
2/27/2021
Brandon has always been professional and thorough. He is a really good technician!

Bernadette R
2/27/2021
Every person that has ever been to my home has been friendly and professional. We are very pleased with our service. ( Your link to give them the additional money has never worked. They all deserve a bonus. )

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