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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Peyton K
2/9/2021
The Service was on time and friendly. Did a very thorough job and professional.

Debbie W
2/9/2021
Very nice and knowledgeable, great customer service. He was friendly and very attentive to my concerns and answered all my questions.

J
Joan K
2/9/2021
Our home was treated by your company yesterday. Unfortunately with my dogs barking, I was unable to hear the technicians name. But, as always, he was VERY professional and polite.

L
Larry P
2/8/2021
Jose has been here before. He's great. He does all he's supposed to do and responds to any unscheduled treatments if I have a request.

ernursepat
2/8/2021
Treating the perimeter of the house is the standard and what I pay for. He did not go into the back at all! I have pictures of webs and even a spider I’d be glad to send you. If he had gone into the back at all the dog and I would have seen him. This is not the service I am paying for.

rukia9529
2/8/2021
Please note my service technician was courteous and professional and deserve the 5.00 bonus. Thank you, Rosie Nicholson

H
Hooshdar
2/8/2021
The technician did a good gob of explaining the issue and apply the chemical all of internal house. I would certainly request my next service to be done by the same tech.

Kay F
2/8/2021
Our technician made sure that we thoroughly understood what was being done.

D
David
2/8/2021
Would like to thank Devin for his courtesy and professionalism. I watched him perform his work with expertise and efficiency. He also took care of the few requests I requested.

S
suvg
2/8/2021
Courteous and knowledgeable. Provided suggestions and shared exactly what he would be doing.

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