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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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bwible4aday
2/5/2021
Tyler Rogers arrived not long after calling and leaving me a voice message that he was on his way and explaining what he was set to do once he arrived at my residence. Upon arrival, Tyler rang my doorbell, and when I answered, he was standing about 10 feet away looking professional and wearing proper PPE for the job and COVID-19 safety. I greeted him as I opened the door, and he calmly approached with a card in his outstretched hand with his information and the services he would be providing during his visit, taking care not to get closer than necessary. Tyler appeared to work methodically and professionally, taking care not to disturb anything affixed to the exterior of my home,... Read More


Sandy L
2/5/2021
Knocked on our front door to announce his arrival. Told me what he was going to do and he did a good job! Very friendly!


Dennis C
2/5/2021
Gus was very good, informed me of what he was going to do and when he was done.


L
Lynda P
2/5/2021
Shawn Was kind friendly and thorough even through the thick of the snow!


shawn.hruska
2/5/2021
Very friendly and professional despite the gloomy wet weather. Service was very thoroughly done.


lwharris
2/5/2021
Chris Barnum was outstanding and did a great job in a tmely manner


ewillertz
2/5/2021
Our Technician was very friendly & professional! He deserves the $5 bonus for a job well done but when I click on the link provided I get an error message.


L
LY
2/5/2021
The tech did not let us know he was here so we could let him in the backyard. Based on camera documentation he was here less than 5 minutes and applied no product to the house or yard. The only service completed was sweeping the Eve on the northeast corner of the garage and the door entry area. I would like to request someone come back to actually complete the service.


M
Mike V
2/5/2021
I canceled it that the treatment yesterday. When the technician showed up at the door I told him that I had canceled yesterday and he did not complete the service. I note that you have already charged my credit card. Please remove the charge immediately.


Steve G
2/5/2021
Very professional and knowledgeable. Appreciate the good service. Provided information and left a card to advise his name and asked if we needed any other help.



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