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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Marcia B
2/4/2021
Matthew did an awesome job today- expanded what he was doing and remembered to shit my gates so my peeps didn’t run out of the yard. Matt was just great!

sdaniels952
2/4/2021
Very thorough and respectful of property!! Provided detailed information on the findings around the property and measures took to address them.

cherman10
2/4/2021
Tech was prompt, courteous and thorough. I hope this Tech is able to service my home again.

Marta W
2/4/2021
My technician (was it Bryan???) was very thorough doing the interior of the house. We have been having a problem with ants and he covered all the areas I asked him to do. He also did the outside in spite of the snow around. He did a great job. Hopefully I will not see any more ants crawling around my kitchen or bathrooms.

Janet N
2/4/2021
Erich Worm-Beneke seemed to do an excellent job (Please give him the $5.00 bonus). This is the first winter that I have not had any mice and I really appreciate that.

donnalulu7
2/4/2021
Anthony Harrison was very helpful and knowledgeable. he set traps for the rats and sprayed the yard.

L
Lisa c
2/4/2021
Thank you for providing the bug protection today. My only issue is my gate latch got bent. I hope to get it fixed soon.

janran67
2/4/2021
America did a wonderful job! Extremely pleasant and addressed all of my concerns. Thank you!!

George M
2/4/2021
Victor was my Service Technician. Polite, Professional, respectful of property and pets. Victor explained in detail areas to be treated and did not rush. I commend Victor for a positive customer experience. Thank You

R
rueben b
2/4/2021
Appreciate Edgar calling ahead of time to discuss what areas of our yard needed treatment. Arrived on a timely manner and followed through on treatment we talked about.

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