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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
P
Pulcrano
9/25/2019
You screwed up, I told you several times I no longer need or want your services, and I would not pay for any further service. You don't listen very well, do you.

rescobar20012002
9/25/2019
Very helpful and detail oriented. He was easy to talk with and cared about his job

mail2veejay
9/25/2019
Not customer friendly..that would be our feedback for the service rendered. The technician who came over was arrogant and rude. Also we would like to give a one star for this. The page is not letting us select this as it defaults to 3 stars, which is not want we want.

S
Sonya F
9/25/2019
Raul Hernandez was very courteous and professional. He was very receptive to my concerns and patient with my questions. I appreciate the time he took addressing my particular situation with his creative solutions and feel my home will be more comfortable for all of my family. Thanks Raul!

michaelmarshall.aa
9/25/2019
Jeff was on time and very professional. He did a good job explaining their service since I was a new customer.

D
david c
9/25/2019
Very professional, sprayed and treated all areas of concern. Could not have had a more through treatment of service..I am very satisfied.

Loi T
9/25/2019
Jason came right on time at 1:00pm as scheduled 1-4 and performed good works sprayed all carpet areas, front and back yard.

E
Eric
9/24/2019
Spider webs and spiders still exist. Poor job. Not thorough enough.

R
Ronald
9/24/2019
Jeff Larue, was very friendly yet professional. He was knowledgeable as to the treatment and what to expect. He also took plenty of time, not like other companies that spend less than 15 min on the property. Pat on the back to this fine outstanding young man.

mfreeman.est1986
9/24/2019
Israel showed up on time and was very professional and courteous. He had a very friendly attitude and did a great job performing my service! I would recommend him to anyone I know whos interested in someone to take care of their pest control needs. Thank you!

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