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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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J
Jarrod G
9/24/2019
The tech was very nice and knowledgable. Thank you very much.

Thomas C
9/24/2019
Great service! Was helpful regarding the ground bees! Thank you for a great job.

Robert M
9/24/2019
Forest was professional and helpful. Made his rounds in a careful way and was giving his best. I was very happy that he eliminated my spiders for now. Would recommend him as a good professional exterminator.

Krista L
9/24/2019
Great service. They rearranged things to come take care of a large wasp nest we found in our bush. My husband is allergic and we appreciate how they went the extra mile to help us as soon as possible. The technician was very friendly and helpful. He even noticed the wasps were flying in and out of a tree and located a second nest that he removed as well. Great customer service!

mimibueno9
9/24/2019
Great experience with the technician that came today. Thank you. He was very communicative and heard my concerns where I was having most problems with pests.

G
Gary V
9/24/2019
I don't think your program is working for me. I have noticed no decrease in my spider population (in fact, I have noticed more). My wife has commented that she believes I have done a better job at bug control and at a fraction of the cost. We will be canceling your services as soon as our contract is up. It was an expensive lesson to find out if you want something done really well, you do it yourself.

R
R J
9/24/2019
The technician did the job quickly and efficiently and we had no questions.

T
Tom L
9/24/2019
This is this Technicians 2nd trip to my home and it is still incomplete. We asked not to have him back and were told by 3 different people in office that he would not be the Technician and yet you sent him back. He overstayed the interior that he did spray. And then he hit his head in basement and went to truck. Then he returned and set nice traps. Did not finish spraying in basement and when asked said they would have to come back at another time. We have set this house up twice for this to be done and still incomplete. So one better return a call to me tomorrow 9/25. This is unacceptable.

C
Charles M
9/24/2019
Devin Elliott is a very conscious technician. He has always held himself in a professional manner. He has done a fine application of the pesticides and removal of the spider webs around the house. He is the only technician I want to service my property. He is a great tribute to Aptive Pest Control.

Scott S
9/24/2019
helpful, friendly and made sure all request were taken care of before leaving.

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