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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Judy M
9/21/2019
Angel was a great technician!! Very polite, knowledgeable, and thorough. Thank you.

ric.aesfla
9/21/2019
Our technician was very detailed, courteous and professional. He did an excellent job. Ty

helenahava
9/21/2019
I asked your technician to spray the backyard since we are having an ant problem. However your technician stated that he already did spray the backyard. I told him that although he says he did, there is no evidence to show he indeed sprayed the backyard. I asked him to please spray again but he refused. I keep having issues with the technicians you send, do not spray everything and when I ask them to spray specific places, they keep dismissing my requests. In addition I keep having a bug problem which I didn't have when I worked with my previous post control. This is not the service I was promised by you. Very disappointing!

A
Anthony m
9/21/2019
Lee is a great worker and did an exceptional job. Thorough and courteous. Would be honored to have him come back anytime in the future.

19storm70
9/21/2019
Your technician did a great job inside and out as I requested. However, I don't know if your treatment actually works. I will wait and see if the results are better than last time. No complaints about the technician. He was very informative about what he does and the type of spiders that are around.

caloca84
9/21/2019
i did not make an appointment, this company comes in without previous arrangements with me , i have already discuss this multiple times to the person that answers your phone and said that i will not allow service if im not aware since i liked to have inside and outside service. My mother , my husband and myself WERE ALL IN THE HOUSE and nobody knock on the door . i need to speak to someone with word that will assure me that the service is the way i requested since day one .

mljohnsontx
9/21/2019
Super job and has great friendly personality. Sprayed both the inside and outside of house ad gave us several ideas and suggestions to control bugs better.

A
Avelina
9/21/2019
Not happy!! He only sprayed the front of my house never bothered to come in and spray the inside of my house as I requested .. very dissatisfied!!!

maryk
9/21/2019
Our appointment was on Friday and my husband stayed home so we could have service inside as well. We would like someone to come complete inside too

Victor J
9/21/2019
He provide a Very nice Customer Service and very open to questions !!!

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