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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
dcot1148
9/21/2019
Very helpful in explaining the process and how the treatment works. Easy to get along with.

jmgmitch2004
9/21/2019
Very thorough, knowledgeable and friendly technician. Contacted me 30 mins prior to arrival and arrived within scheduled time frame. Highly recommend.

villtwo
9/21/2019
The Adaptive technician was courteous and professional as usual...we thank you for the good service

S
Saswati D
9/21/2019
The Aptive Technician, Justin, was very professional. We really appreciate the thoroughness of the service he provided.

Madeline R
9/21/2019
Pleasant, detail oriented , and thorough . He removed all the cobwebs, sprayed the exterior for spiders and ants

J
joe f
9/21/2019
I had questions about what todays service would be and he graciously answered all.

F
Fernando T
9/21/2019
He was more interested in his phone than listening to what I was asking him. Today when I went out I found out that he only cleaned the spider webs in the front, the rest I had to clean this morning Some of the places that I asked him to spray, he didn’t I don’t want that technician doing my house in the future. If you could send me the previous one from now on, it would be greatly appreciated because he was a responsible individual and did a great job

V
Vanessa
9/21/2019
There was no notice that the tech was coming and after waiting for an hour for puddles on porch to dry they are still all over the front porch. I took pictures if you would like to see.

W
Weymon W
9/21/2019
We would like to thank Aaron Persing for giving his service(dated as 8/14/2019) as a pest control specialist for our house. Our new contract just started and Aaron is the first service specialist to come out to introduce himself to me. He protected the outside of the house from pests by thoroughly spraying insecticide on cracks, crevices, and surfaces of the house on the outside. And he has set two mice traps where I requested. In a month, the evidence of mice and spider webs activities has diminished around the perimeter of the house.

seth.w.green
9/21/2019
We have a number of large spider webs that I expected would be removed. Is this not part of our service? Pictures available if needed.

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