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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
P
Pamela W
9/13/2019
Very Happy with my Service today. He was Friendly and knowledgeable. Thank You, Pam

J
Jennifer
9/13/2019
Trevor was very friendly and explained the treatments he was completing. He even tried to befriend my grumpy old dog!

durhammpd
9/13/2019
Keith was very professional!! I had a problem with bees and he took care of the problem and was so informative!! Not sure if this is possible but I would prefer Keith to be our guy!!

Michele G
9/13/2019
The technicians that have done the actual spraying have been awesome! The salesman, however, mislead me. I should have read the contract. I will most likely not continue after the contract ends.

J
June S
9/13/2019
Jaret Berardinelli did an outstanding, professional job. He even explained concerns I had about wolf spiders.

K
Kara S
9/13/2019
Duran Hill was extremely knowledgeable, offered simple explanations, and was quick and thorough.

T
Tom P
9/13/2019
Impressed with Jesus, friendly, helpful and knowledgeable. He was on-time and finished quickly.

rebekahwalker24
9/13/2019
Our technician was very helpful and kind! Great service! I am not sure what his name was and I dont see it on the receipt but he definitely deserves the $5 bonus :)

lluna15468
9/13/2019
Mario Fernandes was so pleasant, courteous, professional and helpful. So pleased with his work. He was thorough explaining everything that he needed to do around the house & was advising to prevent more spiders around. I would recommend Aptive to anyone. Thank you for the experience!

Al Y
9/13/2019
This tech sucks. didn't do anything I asked. left without completing the job.

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