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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Leron R
9/13/2019
Stetson did a superb job exterminating my home. He was polite, quite and efficient. Stetson did more than was required - clean away spider and wasp nests and sprayed in every corner and cranny. Thank you!

R
Ronald
9/13/2019
DaRon was great at explaining the situation on the 30 days follow up and told us how much of the mice bait was left which was NONE so he filled them back up and gave us more ideas and ways to get rid of them. Thank you!

lisaaa1985
9/13/2019
This was a second visit because the first person did not spray inside the house. Thank you for coming back. The job was completed thoroughly.

R
Robert S
9/13/2019
Tech was knowledgeable and answered all my questions. Performed all agreed to maintenance. Discussed follow up treatment if needed.

lisaaa1985
9/13/2019
Arrived in a timely manner. Service was completed thoroughly and quickly.

A
Ann S
9/13/2019
Marsune Roe was very kind & professional. I actually had a huge deer hanging out in my backyard & he even sprayed my shed in spite of having the deer there watching us the entire time.

tazzara
9/13/2019
Anthony was very pleasant and performed the services quickly and efficiently. Thanks Anthony!

jpk3533
9/13/2019
Bees seem to be gone but a white residue is all over the window and roof where the insecticide was applied.

T
Tracy L
9/13/2019
Kevin was very helpful with any questions I asked. He demonstrated professionalism. I requested the window seals to be sprayed and he went back through the house to complete my request.

marlagregs
9/13/2019
Very helpful and thorough! He helped us understand the active service better.

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