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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
C
Carol A
9/8/2019
A polite, friendly, kind and knowledgeable young man . He checked to see if we were satisfied once he completed the job. The the garage gladly when we asked him to. We would love to have him back again when in need

melkon99
9/8/2019
Isaac was great, performed outstanding service. If it wasn't for him I was ready to cancel my services the next day the office opened. I will only request him to come out from this point on. Your company needs more employees who show as much care as Issac did.

posieroseb52
9/8/2019
Technician always does a fantastic job with getting rid of pests and always eager to treat other areas of concern..just ask!

J
John G
9/8/2019
We had quite an ant problem, but after several applications, the problem is much improved.

Kay G
9/8/2019
I believe that you may have gone to the wrong residence. I have plenty of spider webs. They are top and bottom of siding, downspouts and around windows, shutters and doors. Ants are not really an issue, spiders are #1.

Ron S
9/8/2019
The service person was again excellent. YOUR notification of the appoint was BAD!! Message should have been left on my answering device and the email should have been titled appoint date!!

suarezgeo
9/8/2019
Jake was phenomenal ! Excellent customer service I'm very please and very satisfied

B
Bonnie M
9/8/2019
Great service! Friendly too. These guys know what they are doing! Highly recommend to our neighbors.

W
William M
9/8/2019
You Coming on Saturday as you told me At my House it was Very Good Service!

B
Belinda p
9/8/2019
He did an excellent job. Despite the fact that I did not receive the confirmation call or text. I was the one who was surprised. Eric was very professional and did an excellent job.

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