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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
G
Gail S
8/29/2019
I am giving Omar 5 Stars because he was on time, professional, thorough and friendly. I felt comfortable with him being in our house.

ruthwatsonking61
8/29/2019
Not satisfied with the first visit and likely will be canceling this service. The spray went on all my windows and doors and the spider webs were not brushed off the back deck or around the shop. He was here maybe 10 minutes. I just cannot recommend this service to others at this time. Thanks. Ruth and Steven King

J
Jamie
8/29/2019
Ricardo was very friendly and respectful to my family during his service visit.

Harold N
8/29/2019
I was pleased with the service. Thank you for the service you provide.

T
Tom W
8/29/2019
Lisa did a great job yesterday explaining exactly why and what she was going to do. She arrived on time and was very courteous. We were very impressed with her customer service skills. I hope to see her again on future treatments. Tom Waldron

R
Ryan
8/29/2019
Excellent customer service and attention to detail. There is no one else we want servicing our properties.

ziehl.christine
8/29/2019
Rick was great about doing the basement last. Work ran late so wasn't home when he arrived.

gabres81
8/29/2019
He's very helpful and professional he answer my question regarding the issue high recommended Thank again

S
Stephanie M
8/29/2019
Kyle Wolfe was very friendly, punctual, and took the time to address all of our questions! Very professional and went out of his way to explain things when asked! We are very pleased with our service and enjoyed the professionalism from Kyle.

Carol P
8/29/2019
Good service. Tech sweep the cob webs off the front porch. He also removed a muddobbers nest on the window. Thank you!!!!

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