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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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J
James F
8/21/2019
Marvens was excellent. He arrived promptly and discussed with me the treatment and procedures in a professional manner. He worked diligently and showed me what he had done when he finished. He was extremely polite and as great representative for the company. I feel very confident in his knowledge and service. In addition, Christopher, the sales rep also was knowledgeable and congenial. Aptive came to my neighborhood at exactly the right time! Thanks to both of these fine men.

C
Christina
8/21/2019
Friendly and efficient at getting the job done in a timely manner.

mluti
8/21/2019
it was great seeing Chris return to reservice my house. He knew my troubled spots and did the reservice quickly and efficiently. He gave me more advice on how to handle my big problem.

msfakhouri
8/20/2019
the best services provided . detailed inspection of the front and backyard,

B
Bill &
8/20/2019
THREE'S A CHARM, Jared was Great, Massive knowledge about things i needed know, Had no problem answering Questions or taking the time to do it, Had all the things we needed (Traps ETC) and knew how to operate them, Took me around showing me important spots that needed attention, All of your Technicians have Worked hard, But Jared was at a whole other level, Will recommend to friends & family. We would really like to have Jared as our Pest Control Tech. for Future Visits. The Phone Reps Are very good a what they do also, Thanks Bill & Linda

Verna L
8/20/2019
The tech, David Amaro, did a great job! Cleared out webs I couldn't reach.

cgclaudiaguzman
8/20/2019
Satisfied with my second service. Lance Murguia did a great job and went above and beyond.

danddewing
8/20/2019
Jacinto was very informative and pleasant. Very hot out there but still had smile on his face.

1perfectbuy
8/20/2019
Nicholas Farnsworth was absolutely Amazing! He explained everything in detail what needed to be done and why I have so Many ants and spiders still. He was very personable and made sure all my questions were answered before he left.!! He did an outstanding Job I hope now all the bugs will finally be gone! Thank You Nicholas !

richardazar
8/20/2019
We were not home when Jacob came by, however we were able to watch him with our outdoor camera and he appears to have done a great job!

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