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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
Phil D
8/21/2019
Emerson was Attentive and professional. Listened to my concerns and acted open them. Offered advice.

S
sherry
8/21/2019
Service was friendly and professional. A little disappointed that some spider webs were left in garage and around vegetable garden in back.

E
Eugene J
8/21/2019
I was told that the “dirt daubers” nests would be removed as part of the service. I showed them (front and back) to the sales agent who stopped by (Ryan I think). I had to go out of town, but now that I’m back they are still here. I would like to cancel my service and receive a full refund.

V
Vicky E
8/21/2019
Came home an hour after they finished and there are still spider webs on front porch and steps

A
Arshad K
8/21/2019
Was courteous and announced his arrival before starting the work. Completed the work that I had asked to be done in a timely manner.

E
Elizabeth H
8/21/2019
Great job. Very professional & courteous. Everything was completed as requested. Appreciate aptive pest control services that are provided. Thank you.

O
Oscar
8/21/2019
So many times I try to contact the company unsuccessfully and NOW the service is complete ? give a brake . I have spiders inside my house (the reason I tried to contact you).

vmv13
8/21/2019
As usual, Vlad is the man. He was punctual and helpful and finished the application in no time at all. Thanks again!

Carol C
8/21/2019
The technician who sprayed for various bugs, etc. was polite, arrived on time and did a thorough job. Thank you for asking.

reagir007
8/21/2019
Dallin was great. Patient with all my questions and helped me understand what he was doing and why he was doing. I hope he comes to our house, every single time. to help me with my issue. Thanks Dallin

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