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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
kennedyteri3
8/15/2019
Simo was very good about explaining about rats and the traps. He was very informative and professional!

Chris O
8/15/2019
Missed some spots in eaves for cleaning for spiders. Treated rest of the perimeter of my house well. Was on time, dressed professionally and was very pleasant.

K
Koz M
8/15/2019
He was friendly and explained very well what he would do for my problems about ants.

michael.pavolino
8/15/2019
Crystal was great. She was on time, very polite and explained everything! If possible I would want her to to all my applications;-)

J
joseph e
8/15/2019
Sprayed for yellow jackets in siding. still have the problem probably need a re-do

Dee B
8/15/2019
He was very professional, courteous and helpful. He answered my questions and alleviated my fears.

R
Ronda B
8/15/2019
Lloyd Martin was very friendly and thorough. I loved his attitude! Thank you for taking care of my spiders!

J
Jan
8/15/2019
I was not home when he came but my daughter was. She asked him to treat both our yards and the inside of the house. He did this. My issue is I never got a call that he was coming, so had my daughter not been there I would have to worry about requesting someone to come out again when we could be there. This would be the third time without having the home treated. So I would be upset if it would not have gotten done again. Other than that all is good. Thank you.

S
Susan F
8/15/2019
Service was on time and professional . He treated the areas requested and was able to explain how the bait works.

mike.finlay0214
8/15/2019
Gabriel Chapman did a great job! He not only treated the spots of concern but also took the time to explain to me the process and what he was using.

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