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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
Melissa A
8/12/2019
Very nice, polite and very helpful. Did a great job out here. Thank you.

Robyn B
8/12/2019
Our service guy today was polite, effencient and nice. He came within the window alloyed, and was very professional looking. I like that they wear the slip on shoe booties when they walk on the carpet. Great job!!!

mindilind1234
8/12/2019
He was kind and did his job very well and thorough. Very impressed.

K
KELY D
8/12/2019
HE DID A THOROUGH JOB. HE WAS ALSO HELPFUL WITH ANY QUESTIONS WE HAD. THANKS

L
luis l
8/12/2019
the technician did a very professional job,very helpful and very informative on what he is doing

B
Bob L
8/12/2019
He was friendly understanding and efficient he reapplied the treatment throughout the house and exterior

R
Ramon a
8/12/2019
Very Polite and Professional, little things like made sure his shoes were clean before entering my home. Told me what he was going to do and explain that they were safe and if anything shows up please call the office back and he would take care of it. I am so impressed with this company, I going to tell all of my friends about how Knowledgeable everyone is about what they use and how they use it. Believe me, there is a company out there that you don't know for sure if they even work the company, they have a tag sometimes but they are not dressed professionally. I am so Pleased.

jenbenoun
8/12/2019
we have asked repeatedly to be called 30 minutes before the tech arrives. this never happens which usually results in us having to reschedule the visit as the technicians do not have access to our backyard without us there.

Tiffany L
8/12/2019
James was great! Very helpful and knowledgeable and ensured to fumigate every area of the house.

Bridget B
8/12/2019
Dawn was great. Very friendly, personable and thorough. She’s very willing to answer all of my questions. She does a great job and seems to really care about making sure my home is pest free. So thank you!

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