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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

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pjamesiii
8/12/2019
I am not saying that no one showed up to my house, but my daughters were home and they do not recall anyone knocking or ringing nor did they see anyone walking around the house. I also asked my neighbor who also has aptive and he was also not aware. Further, I was in my backyard last night (8/11) and noticed quite a few large spiders and spider webs under my deck; do spiders and their webs return so quickly after a treatment? Also, my wife just purchased a tick treatment for the yard from Amazon because she does not have confidence that the treatments are being done and/or sufficient.


nedreamteam
8/12/2019
Would appreciate a call ahead for estimated time of arrival. Thank you.


P
Paul M
8/12/2019
He was on time and did a thorough job. He was also patient in allowing us to move our animals and treated the areas where there would be no harm to them.


Tammy C
8/12/2019
Our technician was very friendly. I thought he was supposed to to the whole yard but he informed me they only do 30 feet from the house. What would it take to get the whole yard treated?


G
Gary S
8/12/2019
I was home during the service call today but no one talked to me - I think someone might have knocked but no one rang our doorbell, to the right of the door, so I did not have inside service done. I went out to talk to someone when I saw their truck in our driveway, but saw no one near the door, and when I looked out to check a second time, they had finished and left without trying to talk to me again. Not happy with this.


M
Mirna
8/12/2019
He took care of taking down all the spider webs, sprayed down the house inside and out, and took down a wasp nest for us. He was very courteous and polite as well! Thank you.


R
Robin
8/12/2019
I was home and I was not aware that he was here. I have dogs that have access to the back yard, who did not bark, which leads me to believe that there was no technician here. I did see that the spider webs were disrupted, but still on the eves and light fixtures. There are now ghost ants in my house. I understand that I did not have to be home, but I thought that if he was going to come while I was home, he would have the decency and respect to knock on the door to introduce himself and allow me to lock the dogs in. I was not aware that he was here until I called over the sales representative, Christian, to sign up my neighbor several hours later. I'm disappointed that I was not... Read More


H
Hanna k
8/12/2019
good price. I don't smell chemical. I don't know about how much it effective yet but so far I don't see ants inside that I was seeing before they spray.


Louise G
8/12/2019
Thank you Christopher Guziejko for coming out on a Friday evening. We appreciate it.


J
jerrold l
8/12/2019
he did a complete job and explained all of the steps he took to fix the problem.



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