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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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M
Mirna
8/12/2019
He took care of taking down all the spider webs, sprayed down the house inside and out, and took down a wasp nest for us. He was very courteous and polite as well! Thank you.

R
Robin
8/12/2019
I was home and I was not aware that he was here. I have dogs that have access to the back yard, who did not bark, which leads me to believe that there was no technician here. I did see that the spider webs were disrupted, but still on the eves and light fixtures. There are now ghost ants in my house. I understand that I did not have to be home, but I thought that if he was going to come while I was home, he would have the decency and respect to knock on the door to introduce himself and allow me to lock the dogs in. I was not aware that he was here until I called over the sales representative, Christian, to sign up my neighbor several hours later. I'm disappointed that I was not... Read More

H
Hanna k
8/12/2019
good price. I don't smell chemical. I don't know about how much it effective yet but so far I don't see ants inside that I was seeing before they spray.

Louise G
8/12/2019
Thank you Christopher Guziejko for coming out on a Friday evening. We appreciate it.

J
jerrold l
8/12/2019
he did a complete job and explained all of the steps he took to fix the problem.

R
rchoi1203
8/11/2019
Miguel was knowledgeable and talked us through what he was servicing with us today. He was able to also identify some bugs that we had outside the house and help to remediate that issue as well. He was courteous and worked accurately and quickly. We usually do not wear shoes in the house and he was courteous enough to put on shoe covers while spraying inside the home.

K
Kathy H
8/11/2019
Gonzalo, I apologize for not responding sooner, but we had company this weekend. Unfortunately, we were not home at the time of our treatment, but I think that may have helped, so we could have asked questions at the time. We were told that the spider webs would be removed around all of the exterior of our home. It was far from thorough. Because this is the one thing we can actually see of our treatment, we're disappointed. Hopefully, this will be better in the future. Please let me know if you have any questions. Kathy Heil

A
Amber J
8/11/2019
Hurbert Martinez did not come out to 810 Cliffside dr Harker Heights Texas 76548 He falsely stated he was here. He did not spray he did nothing. I have a bill for 129 for someone never coming out.

Bob W
8/11/2019
Alexander was courteous and informed me of the treatment plan. Today I noticed hundreds of small black ants on the march. Some were carrying eggs so I assume they were vacating the backyard after treatment. Unfortunately they were climbing up the outside wall by our kitchen. I sprayed them with Ortho Home Defender and will continue to observe but I fear a many have already taken up residence under the cedar siding. Next steps?

T
Tirta H
8/11/2019
I would like him to service my house in the up coming services.

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