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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
graciamr21
8/8/2019
Great job. He went above and beyond and was very polite.

A
Andrew
8/8/2019
The only thing was my wife was concerned that one side of house was not sprayed. I thought it was but she didn’t think so. Brett was super professional. Answered all questions patiently and gentlemanly. Thanks!

David J
8/8/2019
Steven L stopped by today as planned and on time. Did a great job and delivered as promised. Especially nice to have all the spider webs removed. Was quick, personable and explained what he was going to do. This was our first application. We’ll see how if the bugs stay away.

gittensbeth
8/8/2019
Lance Murguia came to our house and was very thorough. He made contact with us before spraying to see if we had any specific issues. Lance made sure the entire property was serviced.

K
Katharine S
8/8/2019
Great job, Tony! Thank you very much! This team member was very polite. He got right on the job. He even advised my son ( who was working in the yard) to be careful near the freshly sprayed areas around the house and rose garden. Keep up the good work; it is so appreciated.

J
Jaclyn
8/8/2019
We still have numerous spider webs around our property. A little disappointing. Also, the technician attempted to open the security screen door prior to ringing the doorbell. I’m sure he has no ill intention and was just trying to knock but the security screen is there for a reason. It scared the crap out of grandma.

J
Jennifer
8/8/2019
I wish Bryan had been my first technician. If I had reviewed my first technician I would have rated you with 3 stars. But Bryan has brought me back! He listens to what I need and he does it instead of listing off excuses as to why he can't. He gets stuff done and makes sure I am happy with the work he did. Very professional and does his job well.

M
Michael C
8/8/2019
Gus was awesome. He explained what he was going to do before starting the treatment. He followed up afterwards and explained what he had found. He mentioned to wait two to three weeks for the treatment to take effect and if there were any reoccurring problems to call and he would return to retreat the area.

W
William K
8/8/2019
I was very pleased with the service I received today. The technician was courteous and competent. He explained many things to me. He went about his business in a professional manner. His name was Jaret and I was very impressed with his work.

morrigan94
8/8/2019
He was very professional and helpful the whole way. By far the most pleasant experience we've had with this company and otherwise. I would like to thank him again for being so thorough and detailed. He even helped us pull out the stove and treated behind it after I told him we had a problem behind there! Truly wonderful guy, I would recommend him for anybody any day without a doubt! Easy 5 stars!

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