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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
D
Donna M
8/8/2019
Tyler was very friendly. He knocked on my door and introduced himself. He then took care of the cob webs and sprayed a solution around my foundation. I was very satisfied.

David P
8/8/2019
The tech did a very nice job. Asked if I needed anything in particular and covered my house well.

A
Ahmad p
8/8/2019
Job well done and I believe going to have good results thank you dallin

amy.dilworth26
8/8/2019
I cannot even give a one star review as I was guaranteed my technician would come to my home on the day of service between 5-7 pm. He arrived at my home at 3:20 pm, while I was not at home. I can't confirm that he provided services to my property or not, nor treated specific areas I had requested in my call the day previously. Again I will state that I am outraged by the lack of satisfaction with this "professional" service. Evidenced by requesting re-services for pests, "seasonal" pests not being treated, having to prove that infact there are pests on my property by providing reqired photos for reservice, long hold times when calling in, and now service technicians that cannot keep... Read More

H
Heidi K
8/8/2019
Not sure why Cody didn't`t come to the door after he was done with the service, but I really would have appreciated that he took the time to do that like the other Active service technicians did. I wanted to know if he sprayed for the wasps I told him about and whether he saw any nests and if he found the other rat box under my avocado tree. Also, he sprayed my front porch so heavily with the hose it left a big puddle !

P
Peggy c
8/8/2019
Chase Hull did a great job. Very polite and thorough. Answered my question and asked about any problems before treating my house

rsodemann4
8/8/2019
My technician today was friendly, thorough, and very helpful in explaining things.

S
Sandra K
8/8/2019
Dallin was very professional today. He introduced himself and explained what he was going to do before he started. After he was finished he came and told me exactly what he had done and answered my questions clearly. Thank you Dallin.

Elizabeth T
8/8/2019
DaRan did a thorough job on and around my home yesterday morning. He introduced himself at the front door before beginning. Even asking if there was anything specific I wanted him to know, regarding pests/insects. DaRan did exactly as I asked, paid attention to detail, and he was here by himself, whereas last month it was 2 gentleman who, it looked like to me, had missed a few spots. Anyway, DaRan was very professional. Send him next month! : ))) Very pleased with his service! Elizabeth T.

J
Jen B
8/8/2019
Sydney Durugordon was great. Such a nice guy and took time to explain the process quickly & thoroughly.

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