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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
M
Mike M
8/8/2019
Very prompt and accurate service. Problem pests fully removed. Complete satisfaction with the service.

C
Christie M
8/8/2019
I don’t feel that I received the treatment that was described when the salesman Carter came to my door. The spider eggs were not removed and all the weep holes were sprayed on the back patio, which is the biggest concern.

rebecca.northen
8/8/2019
I was leaving the house when the tech arrived. The only disappointing thing that I can say is that he had not received the actual list of issues or specific insects to spray for. He had not gotten the report. I told him what I had remembered so I think we got treatment for most or all our issues.

S
Sakina
8/8/2019
I didn't write down my Technician's name! He has an open face and was very detailed in where he was going to treat and what issues it will address. He also let me know my role in making our environment that much safer. Loved his hat! I'm sorry, friend, for not recalling your name.

Jess C
8/8/2019
He was very nice, helpful and explained everything he did, how it worked and if I could give 10 stars I would. Thank ya'll for everything!!!

sra.chlopez
8/8/2019
Excellent service Inside and outside of the house, and the technician was very friendly! Highly recommended

jarspc
8/8/2019
The technician was very friendly and courteous and seemed eager to do a good job.

B
Beverlyn P
8/8/2019
Thank you for the detail report in the work that was performed. Very helpful. The young man did a very good job. He did explain that all those things that attaches themselves to the house may not all go but he got the majority of them. Thank you. Great job hope to be here in three months when you come again.

ritesh618
8/8/2019
Very detailed. Very friendly. He came on time and finished all the work.

jbeisheim77
8/8/2019
I thought part of the Aptive service was going to be sweeping away cobwebs around the house. Also, I thought part of the service included spraying inside the garage. The last two technicians have clearly missed doing both of these during their service. Two strikes. If the next technician also does a poor job, it will be strike three and I will cancel our contract with Aptive.

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