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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

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M
Mr. P
8/7/2019
Hello, We already re-scheduled for bug kills day. My son is severe Autism, who is home therapy scheduled at home this week. I don't know why and how miscommunication with you or management please double checked the scheduled for us or other customers before come to visit. Thank you so much!

helenchengchen
8/7/2019
The technician was very friendly, nice and patient. Thanks for your hard work.

nicole.harre
8/7/2019
Emerson was polite and nice. He had to deal with me while I was in the middle of leading a work presentation because I forgot what time it was. He handled it like a champ!

S
Steve l
8/7/2019
He was very good he covered everything that needed attention looking forward to the service

E
Enrique P
8/7/2019
Hubert Martinez was very professional in performing his duties, he arrived announced himself and asked if he was doing inside and out today. I told him only outside areas, he sprayed listed areas and advised me to stay away from those areas until dried. He let me know when he was done and asked if we needed anything else before he departed. I appreciate his great customer service. Thank You

G
Gerald g
8/7/2019
Fast and efficient service thanks! Hopefully The wasps will find another home

joanna.bowles
8/7/2019
This service is a rip-off. This was not we signed up for. I am totally displeased with your service. Your technician was here and stayed less than 20 minutes. My husband stated that she took a wand and walked around the house. She was gone in less than 20 minutes. He was told she would be here for at least 40 -50 minutes. We were told when we signed up that your company would put something down for mice and other pest and that you would spray so many feet out from the driveway for ants, This was not done. This appears to be a spam. I had several names for referral. I will not submit any names and will go on other sites to give a review reflecting the terrible service we... Read More

V
Vincent S
8/7/2019
Gene was super Professional and also super cool...he did a great job very detail about everything...I would like him to be the one who comes out on every visit...and I do appreciate it if so....Great job Gene👍🏾👍🏾

S
Sheryl C
8/7/2019
Did a pretty good job for first visit. Missed some under windows (beneath hurricane shutter base) but, overall, very good.

davidfsoto80
8/7/2019
Sergio went over and beyond. I’ve yet to encounter a more knowledgeable and thorough pest control professional Thanks, David S

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