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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
L
Lisa A
8/7/2019
Brett and Alex were very nice, did a thorough job and answered all my questions.

J
John N
8/7/2019
The young man was very polite. Explained service, did a good job 4 star rating

Carla D
8/7/2019
Omar Gonazelz was great. He was fast and was able to answer any question that I had. I appreciate aptive scheduling me so quickly after I called. Wonderful customer service. Thank you!

R
Richard
8/7/2019
Very friendly and helpful. He treated the dog run for fleas and ticks and treated our basement for all insects.

Marcia B
8/7/2019
Technician, Phillip Washington, made a re-treatment visit today. He is very courteous, knowledgable & attentive to our needs & concerns.

M
Maureen G
8/7/2019
Technician was very personable. Explained all that he would do and executed it in a very professional and efficient manner. Would like if he would continue servicing my account.

T
Takeya
8/7/2019
His done a great job. Would like him to keep coming. Awesome

J
Jim J
8/7/2019
I was not home when Chaz visited, but my family was happy with his demeanor and it seems that he did a thorough job.

C
Cindy G
8/7/2019
We had our first treatment yesterday by Aptive Rep. Joe Devito. Joe was very informative and did exactly what he explained he would do. We were very pleased with the service.

P
Pat H
8/6/2019
Gus was very helpful, explaining everything. He was courteous and even took his shoes off in the house. Thank you very much.

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