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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
Lexi L
8/6/2019
Very friendly and answered all of my questions! Also provided advice to help me keep my home pest free!

P
Peter L
8/6/2019
Good service and great personality! He is very responsible and helpful, met my needs.

Louvier R
8/6/2019
great job as usual haven't seen any bugs just butterflies and everything is better than it was.

Kalyan T
8/6/2019
Work: I have started seeing spider web around, both inside and outside the house, more now compared to when I started using aptive. Every day I discover new areas where I see more spider web in the house. Technician: I have had several visits; from different technician; except the first one, every technician has done poor job; I feel like they are looking to finish their job as soon as possible and get away; quality of work has been poor and hence I am seeing spider web more and more. I am not happy customer so far.

James C
8/6/2019
Al-Tariy came out and was very courteous and professional. The job was done as promised by the salesman Dylan. AL-Tariy even dusted an old truck in my driveway that wasps had made their home. I had lots of spider webs all over and they all disappeared! Nice Job. Thanks, JimC

enrique.yrigoyen
8/6/2019
Nice and professional service. We were please . Wasps are gone

B
Beattyl
8/6/2019
First of all this don’t let me give 1 star. I didnt like. I was told that certain things would be take care and they weren’t. Try to enter the app to send pics and it said I’m not a client. I called and I was not able to get help. Anyways, disappointed.

M
Martin B
8/6/2019
Professional and personable. Atom took the time to get to know us as a family, not as just another customer. He was more than happy to answer any, and all, of my questions regarding this service, product, and after effects. I am 100% satisfied with the customer experience. I hope all technicians who come to service this home are as knowledgeable and friendly as Mr. Mckee.

A
AC
8/6/2019
Polite and helpful. He finished the project in an efficient and timely manner.

R
Richard H
8/6/2019
Kyle was polite and very knowledgeable about pest control. He went out of his way to extra things and did his job very well. Superb workmanship!!!!

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