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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
lauriemdw
8/6/2019
Always respectful, friendly, and helpful. Thank you for taking good care of us.

Nottingham F
8/6/2019
Very nice and detailed. He explained the entire process. Very respectful and customer service orientated.

T
Ted W
8/6/2019
Kenneth Burns did a great job explaining what the new service I just signed up for involved. He worked quickly and thoroughly to take care or our home.

B
Barbara
8/6/2019
William Brown was wonderful. He treated the exterior of the house to stop the ants from coming in the house. He went the extra mile to help control the ant problem. Many thanks

Sean T
8/6/2019
Bruce Pike was very knowledgeable and nice. By far the best Aptive Tech so far for us!

Terri E
8/6/2019
1st experience with aptive. Extremely impressed with their professionalism and commitment! They won me over almost immediately. They seem very genuine and use safe products! They care about what I care about, not pushing their own agenda.. we will see how this goes, so far no complaints!

A
Amy
8/6/2019
The rating is for the Brandon A. Who came out for re-service. He does a thorough job! The only complaint is that I had to call for re-service because the technician that came out a few days before did not do a thorough job.

J
Jessica M
8/6/2019
Larry was super friendly and took care of all my pest concerns.

joshua.r.bergeron
8/6/2019
Did his best to perform a service I did not make easy for him. A call to let me know when the technician would be present would be helpful but I still appreciate his service.

N
Nick g
8/6/2019
The technician that serviced my residence was very professional and informative

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