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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

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Lisa C
8/3/2019
He was pleasant to deal with... However, I have ZERO confidence in the work that was done today. I am left feeling like I should have hired a professional instead of being charged $100 for basically a "rat trap". We have no idea of entry point, WHAT is in my house or how to get rid of them. I will likely be ending my time with Aptive and go towards a more costly pest control service, in hopes that it will come with peace of mind.

W
Walid Y
8/3/2019
The tech was friendly and quick. This has nothing to do with him, but I thought mosquitos were also being sprayed for.

shainaroberts84
8/3/2019
I was advised that spider webs would be taken down. However there were still some on our deck lots of big ones behind our bushes between the bushes and the house. We use our hose often, which is where I noticed it today. There was webs in the front corners of the garage- two with big spiders nesting. Tech was friendly. However, he was here for about 20 minutes. This is new to me so I'm not sure the necessary time was taken for our yard and house. Not the greatest first job. Fairly disappointed.

Joe S
8/3/2019
Informative, quiet worker. Did not even know he was here. Great job at letting me know what he did and where it was done. Great job!

B
Brian H
8/3/2019
Very friendly and professional tech did a thorough job. He found several issues we were not aware of, and he went into areas of our yard which are not at all pleasant due to overgrowth

Gerald F
8/3/2019
Went out of his way and pointed out areas to treat! Very helpful!

Gladys H
8/3/2019
Eric did a great job an was very professional! He was personable, too!

Rhea A
8/3/2019
Friendly and on time... Very happy with the service. He also left glue strips to catch any insects that we might not see now to make sure everything is covered.

S
shelly
8/3/2019
Technician was knowledgeable, friendly, and helpful. I feel the Aptive is a reliable company and the bugs inside/outside our house truly disappeared!

Jodi L
8/3/2019
Hi, Matt Tyner was great! However I was never told that you only spray 30 feet out! When your rep was here I told him I had an acre of property and he said that was fine! So I have to cancel because we need whole property treated!

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